Night Audit (Friday & Saturday Overnight) Part-Time

Description

FRONT DESK / NIGHT AUDIT SUPERVISOR DUTIES AND RESPONSIBILITIES:

• Focus the Guest Services Department on their role in contributing to the guest service scores.
• Monitor all V.I.P.'s special guests and requests.
• Maintain required pars of all front office and stationary supplies.
• Review daily Front Office work and activity reports generated by Night Audit.
• Review Front Office log book and Guest Request log on a daily basis.
• Supervise the Night Audit function and monitor the House Charge Worksheet and Flash Report for accuracy.
• Participate in required M.O.D. program as scheduled.
• Assist Front Office Manager with schedule of staff
• Posts room charges and taxes to guest accounts.
• Processes guest charges voucher and credit card vouchers.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
• To Verify that all charges posted from the POS Software, Restaurant software had reached the correct guest folios and also not missing.
• Prints up and files reservations for the next business day.
• Verifies all account postings and balances.
• Verifies that room rates are correct and posts those rates to guest accounts.
• Monitors the current status of coupon, discount, and other promotional programs.
• Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
• Prepare of End of day procedure.
• Follow the End of Day / Night Audit Checklist
• Must have complete knowledge of emergency procedures.
• Balance the day’s charges, making corrections as necessary.
• Performs wake-up calls.
• Run end of day process in property management software (PMS).
• Understand principles of auditing, balancing, and closing out accounts.
• Knows how to operate PMS, typewriters, and other front office equipment's.
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• Perform nightly balancing of in-room video and long-distance telephone services
• Understand and knows how to perform check-in and check-out procedures.

• We offer an excellent benefit program and fun work environment.

  Successful Candidate must have good credit and be able to pass a drug and background check.

We offer a host of employee and family friendly benefits! Some of these benefits include:

-Medical (two options) with vision

-Dental

-401(k) with 4% company match

-Paid time off (vacation, sick, and Holiday Pay)

-Meal Stipend

-Free uniforms

-Free non-slip shoes (two free pair per year!)

-Positive associate relations

-Associate recognition and events, incentives and rewards

-Ongoing training

-Education assistance

-Major hotel discounts at over 7,000 hotels worldwide

-Other company discounts

The Sheraton Orlando Airport provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send me an e-mail to yadira.delgado@sheratonorlandoairport.com to let us know the nature of your request.

Qualifications

Front Desk

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)