Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Madison and its brilliant team of hospitality enthusiasts.

Job Duties And Responsibilities

Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner

Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities

Escort VIPs to room and check them in prior to arrival

Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed

Responsible for issued bank - count bank at beginning and end of shift.

Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management

Maintains front desk area to be clean and organized

Assisting with lobby activation as needed

Utilize proper procedures when handling guest PPI data

Understands the key points to communicate for a Graduate Arrival experience

Follows through and feels ownership of guest requests

Resolves guest complaints in a professional and efficient manner

Actively participates in Front Desk upsell program

Always retrieve necessary identification documents and form of payment upon guest arrival

Other duties as assigned

Education And Experience

Prior Customer Service Experience

High School Diploma/GED
OnQ Experience Preferred

Knowledge, Skills And Abilities

Basic computer skills

Ability to communicate effectively verbally and in writing

Ability to exceed expectations of guests and team members

Excellent time management skills

Benefits/ Perks

Work today, get paid today, with Daily Pay!

Free telemedicine and virtual mental health care access for all team members starting day one!

Multiple health insurance and life insurance options

401k plan + company match

Paid time off for eligible team members

Holiday pay/ paid holidays

Pet insurance

Employee Assistance Program

Discounted hotel rooms

Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.

Graduate Madison

Mad-For-Plaid Digs

Welcome to Graduate Madison — where your intellectual curiosity meets your favorite place to stay.

Graduate Madison is just a block from campus, ideally set alongside Lake Mendota on historic Langdon Street, and around the way from Memorial Union Terrace. Our Madison hotel is nestled between the bustling shops and stops on State Street and majestic Capitol Square — the perfect spot for a Wisconsin campus visit, company meet up or place to pop by for a fresh pressed juice, signature brew or inspired rooftop view.

Come on over to our Mad-for-plaid digs with a copy of The Badger Herald and enjoy a sweet or treat at Poindexter, our lobby-level café. Or, seven floors atop Langdon Street, celebrate the spirit and flat out fun of summers past at our rooftop bar + restaurant Camp Trippalindee.

So, whether you’re dropping in for a show at the Overture Center, in town for a meeting, or gearing up to “Jump Around” at Camp Randall, we’re here to make it memorable.

Our rooms are ready for a night like you’ve never had before, where little moments of surprise and discovery will meet you down every corridor and around each corner. This is Graduate — get ready to be inspired.