Room Service Server-1

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary The role of the AM Room Service Serveris to create 100% Guest Satisfaction by delivering food and beverage service to restaurant guestsProvide assistance to Bar/Lounge/Restaurant as well as the culinary team:

Make sure the food line and service area are set up and broken down properly.

Organizes all food tickets that are rung in.

Ensure all food is plated within a timely manner and is consistent in presentation.

Organize all orders to be handed off to the food runner for delivery.

Ensure accurate delivery of food to the correct position point.

Use the full name of dish, temperature or instructions when delivering food.

Have knowledge of all menu items, their preparation, and ingredients.

Respond appropriately to guest requests.

Communicate guest requests to server as needed.

Communicate with server and hostess to assure efficient seating, table utilization and customer service.

Assist server as needed with food delivery, especially with large parties and during peak periods.

Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Has knowledge and skills of various knife-cutting techniques, such as cutting, dicing and slicing. Refined skill set in the knowledge and preparation of garnishes. Has a solid knowledge of pantry positions.

Has a solid knowledge of meat identification and cookery.

Accurate knowledge of cooking temperatures for degrees of doneness.

Has a solid technical knowledge of vegetable preparation.

Has a solid knowledge and ability to prepare different methods of starch cookery, identification, classification and preparation of mother sauces and preparation of basic soups.

Strong knowledge of food safety with critical control temperatures, danger zones, cross contamination, sanitation, food borne illness, toxins and chemical poisoning.

Strong organizational skills which enables the Expeditor to adapt quickly in working in and effectively contributing to the team in various sections of the kitchen (pastry, garde-manger, Room Service, Restaurant, Employee Cafeteria).

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations:

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirement/Skills

Ability to obtain and hold Bartender’s License

Must be at least 18 years of age

Excellent customer service skills

Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings

Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels

Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time

Physical Demands

Ability to lift up to 25 pounds on a regular basis

Able to setup and take down tables, chairs, stages, and other banquet meeting fixtures

Ability to push and pull carts weighing up to 200 pounds

Ability to stand for extended periods of time

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times

his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.