Business Travel Sales Manager

Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/

Position Purpose:           

The Business Travel Sales Manager is responsible for increasing revenue and profitability for the hotel, specifically within the individual travel market segments.  These may include: national corporate, local corporate, agency and consortia, government and wholesale accounts as relative to the hotel and its marketplace.

Essential Functions:

Other:

Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including holidays.

Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. 

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

Participates in related trade/civic/business related functions as a representative of the Hilton in the promotion of the property and/or the city.

Travels to industry-related tradeshows in various destinations around the world.  Reaches up to approximately eight feet in order to setup and dismantle booth displays and carries a minimum of 25 pounds for transporting of collateral material is required.

Participates in key organizations as recommended by management and Regional Director of Marketing.

Inputting and retrieving information from computer system for file maintenance, correspondence and preparation of forecasts and marketing budget.

Performs MOD duties as scheduled.

Other duties as assigned by the General Manager and/or Regional Director of Marketing, such as organizing Sales Blitzes, Client Parties, etc.

Specific Job Knowledge, Skill and Ability:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Knowledge of travel industry, current market trends and economic factors.

Extensive skill in development and delivery of sales presentations.

Ability to access, understand and accurately input information using a moderately complex computer system. 

Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

Ability to stand and move throughout the hotel property and continuously perform essential job functions.

Ability to read, listen and communicate effectively in English, both verbally and in writing.

Hearing and visual ability to observe and detect signs of emergency situations.

Minimum 3 years direct sales experience, preferably in hospitality or travel industry

            Assertive, professional & outgoing personality

            Prove record of independent, self motivated work habits required

            Experience in developing business/action plans

            Analytical and strategic in approach

            Effective time management and organizational skills

            Strong computer skills with experience in Microsoft office products

            Degree preferred, but not required

            Knowledge of Delphi hotel sales support software

            Knowledge and understanding or industry related reports, e.g. Hotelligence, Phaser, STAR, etc.

            Travel may be required

Qualification Standards:

Education:

High school diploma required; college degree preferred.

Experience:

Minimum of three years of sales experience and two years of supervisory experience required.  Prior hotel or hospitality experience preferred.

      Licenses or certificates:

CPR Certification required.  First Aid training preferred.

      Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Qualifications

EXPERIENCE:

• Prior Experience:
  • 3+ of employment in a related position with this company or other companies.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:
  • A four-year college degree or equivalent education/experience.
• Subject Expertise:
  • Requires advanced knowledge of the principles and practices within the sales/marketing, catering, Food & Beverage, and hospitality professions.
  • This includes experiential knowledge required for management of people, complex problems and efficient sales activities.
  • Must possess highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients.
  • Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.