This position shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space and heart-of-house areas. Additionally, they will administer all aspects of the guest room maintenance program and provide leadership, guidance and support to the housekeeping team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.

Essential Functions:

• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
• Effectively communicate changes of assignment sheets as they arise throughout the shift
• Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, phones, etc.)
• Assist Executive Housekeeper with regular inventories & order of supplies to ensure that par levels are consistent
• Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
• Instills a calm, organized approach when interacting in stressful situations
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Ensure that sufficient staffing is present to meet the daily business demands
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction