General Manager

• Delivers and promotes prompt, courteous and friendly service to all members, guests and employees.
• Motivates, directs, trains and manages staff members on a daily basis.
• Plans, develops and approves specific operational policies, programs, plans, procedures and methods in concert with general policies.
• Ensures that goals and objectives of the Club are defined, understood, evaluated and implemented on a continuous basis to meet the expectations of the membership, Board of Directors, and Management.
• Develops, maintains and administers a sound organizational plan; initiates improvements as necessary, within management agreement guidelines.
• Coordinates the development of operating and with input into the capital budgets according to the budget calendar; monitors monthly and other financial statements for the club; takes effective corrective action as required.
• Coordinates with Board of Directors and collaborate in the development of the club’s long range and annual business plans.
• Ensures compliance with club controller that corporate and community policies, procedures and assures HOA statutes are met
• Ensures all financial reports meet the corporate and Board of Director’s reporting deadlines and expectations.
• Understands and keeps abreast of club’s financial goals and generates month-end variances and financial reports.
• Develops operating policies and procedures and directs the work of all department managers.
• Monitors the quality of the club’s products and services, and ensures maximum member and guest satisfaction.
• Assist in establishing and reporting on KPI’s.
• Confer regularly with the Community Association Manager to ensure all documentation for community member’s meetings, turnover meetings, annual meetings, Board elections and Board of Directors meetings adherence to Florida Statute and are available for review.
• Confer regularly with the Community Association Manager that all common areas, single family homes and facility grounds are well maintained through the development of a compliance calendar communicating this to the HOA and its members.
• Attends Board of Directors meetings to discuss, resolve and execute Board decisions while vetting content to be addressed by staff.
• Ensure association requirements, rules and regulations are consistently implemented, violations identified and appropriate corrective actions taken.
• Maintains membership with professional associations. Attends conferences, workshops and meetings to keep abreast of current information and trends.
• Secures and protects the club’s assets, including facilities and equipment. Ensures a preventative maintenance plan is in place and executed.
• Confer with the golf course superintendent to ensure a healthy and well maintained golf course.
• Collaborate with the golf department to ensure pace of play and tee time reservations are consistent and adhere to policy.
• Collaborate with the food and beverage department to ensure a robust operation that delivers quality, consistency and membership satisfaction.
• Ensures all members events, gatherings and golf outings are will planned and exceeds membership satisfaction.
• Establish an employee evaluation process for performance including successor planning where applicable

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor if you feel that you require an accommodation.

Education/Training

High School Diploma required, Bachelor’s Degree preferred in Hospitality. Continuing education training sponsored by the Professional Golf Association (PGA) and/or the Club Manager’s Association of America (C.M.A.A.) preferred. Diploma from an accredited university or institution. Community Association Manager (CAM) License required. Must obtain any required local and state licenses or certifications.

Experience/Knowledge

Previous management experience in Club and association operations required. A minimum of ten years of professional experience is preferred. Proven leadership experience is mandatory.

Skills

Ability to communicate effectively with managers, guests and employees in one-on-one and small group situations in a fast paced environment. Ability to create and disseminate written correspondence. Ability to delegate responsibilities. Ability to motivate, develop and manage a team. Must be computer literate. Must be able to perform math computations essential for budgeting and cost analysis purposes.

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. At times, may be required to operate a motor vehicle.