The Bellman at NH Collection NY Madison Ave offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of our Dir of Front Desk, the Bellman will gain valuable insights into the world of guest services.
Job purpose: A Bellman's main duty is carrying luggage for the guests as they come to or leave the hotel. He should also attend the main entrance door, elevator landing area and welcome/farewell guests. Also, arrange, manage transfers, help guests with directions, perform as the first and last impression for them with professionalism, personable, and provide excellent customer service skills.
The Bellman is responsible for providing friendly and efficient service to guests while transporting their luggage and providing other services as needed.
Bellman Duties and Responsibilities
Greet guests upon arrival and escort them firstly to the desk and after checking in to their designated room.
Load and unload luggage onto carts and transport them to and from guest rooms and curbside assistance to and from transportation.
Assist guests with check-in and check-out procedures.
Provide guests with information about the hotel services and amenities.
Answer guest inquiries and address their concerns in a timely and professional manner.
Assist guests with luggage storage and retrieval.
Assist guests with transportation needs and provide directions to local attractions.
Ensure the lobby and other public areas are clean and organized.
Keep the storage rooms neat and clean.
Receive and store packages in an organized order and register them in the tracking log in a daily basis.
Deliver packages, letters, and guest items to the guest rooms.
Bellman Requirements and Qualifications
High school diploma or equivalent.
Previous experience in the hospitality or customer service industry preferred.
Able to lift, push, and pull heavy objects.
Outstanding customer service skills.
Able to work flexible hours, including nights and weekends.
Excellent interpersonal and communication skills.
Able to multi-task and work in a fast-paced environment.
Compensation: Minimum $21.1285 to Maximum $28.1713
NH Collections New York Madison Avenue
About the company
Our brand new 288 rooms, including suites with terrace and family rooms, provide you with a comfortable city base. Warm and inviting, all room are fully equipped with a Nespresso coffee machine, as well as a kettle with a selection of teas, Chromecast TV and high-speed Wi-Fi. A special mention goes to the city views available from a number of rooms: look out over the Midtown Manhattan skyline or the Empire State Building.
- Modern, renovated, rooms with great views, some with a view of the Empire State Building.
- Professional hairdryer in all rooms, as well as a selection of other amenities.
- Junior Suites, Suites and Family rooms available if more space is needed.
After a complete refurbishment, our services and amenities have been completely updated. There's an onsite gym, perfect for staying in shape throughout your stay, and the new, stylish MAD Bar & Lounge, the right place to relax with a drink after a busy day . Enjoy a lively atmosphere and contemporary Italian cuisine at the Serafina Restaurant, the latest addition to this famous restaurant brand, located on the ground floor and open to both guests and external customers. Experience our Lobbies Alive concept, and enjoy the hotel's spacious lobby with inspiring working spaces and cozy spaces to relax around the two fireplaces.
- Flexible light-filled meeting room, perfect for small gatherings.
- New cocktail bar, MAD Bar & Lounge.
- Contemporary Italian cuisine at the Serafina Restaurant.
- 24/7 gym onsite.
| Address | 22 East 38th Street New York, New York, NY 10016 |
|---|---|
| Property Type | Management Company |
| # Jobs | 1 |
