With creativity, personal commitment and an emotional sense of true hospitality, make the most positive impact on guest experiences in the In Room Dining service operations through consistent application of Shangri-La’s core practices.

Monitor and ensure smooth operations of appointed section, check for quality and presentation to designated F&B standards for all items prior to delivering/serving.
Greet guests, attend to food, beverage and other service needs as appropriate and ensure accurate reporting of charges to guest folios.
Remove soiled dishes, linen, silverware and restore/replenish settings.
Ensure accurate and timely delivery of guest / room amenities, keeping in mind personal preferences and/or dietary restriction or allergens.
Resolve food quality and service complaints at earliest and first point of customer contact, ultimately providing outstanding customer service.
Maintain current knowledge of wines, other beverages, local restaurants, food trends and industry practices
As situations arise, liaise with team members to address any issues or changes to IRD orders.
Apply the necessary precautions with regards to food safety and hygiene standards.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.

REQUIREMENTS

Previous fine dining or luxury level service knowledge and training.
Minimum 2 year previous work experience in a world-class luxury brand in a similar capacity.
Current Smart Serve certification.
Required to work nights, weekends, and/or holidays.
Must be in possession of valid Canadian work permit to be eligible to be considered.

Shangri-La Toronto

Shangri-La Hotels and Resorts is renowned across Asia and the Middle East as one of the most luxurious five star hotel groups and is perched for a broad advance from its Asia base into North America and Europe. The roll out of the next generation of Shangri-La Hotels and Resorts is planned to be non-stop.

This 202-room luxury hotel occupies the first 17 floors of the 65-storey tower, incorporating the historical landmark "Bishop's Block" - one of the oldest remaining buildings of downtown Toronto

With cutting-edge architectural and environmental design, Shangri-La Hotel, Toronto offers some of the most spacious guestrooms in Canada, all with oversized bathrooms finished with a contemporary Asian flair. The hotel is elegantly situated on prestigious University Avenue, Toronto's ceremonial grand boulevard and steps away from the city's major financial and entertainment districts.

The Shangri-La Hotel, Toronto showcases innovative food and beverage that encompasses two restaurants, bosk and Momofuku; the Lobby Lounge offers light meals alongside a bar & live entertainment, and over 15,000 sq. ft. of luxurious and extravagant banquet spaces and ballrooms. Major facilities within the Shangri-La Hotel, Toronto includes a business centre, state of the art fitness facilities, plus an indoor pool and whirlpool. Function space includes three elegant function rooms with floor to ceiling windows (seating 20 to 80 guests) and a canopied terrace overlooking University Avenue. The Screening Room, seating 40 guests, is a great venue for high level executive presentations and movie screenings.