General Manager

Oversee the daily operations of the hotel, including front desk, housekeeping, maintenance, events, banquets, and the restaurant.

• Ensure all departments operate efficiently and effectively, maintaininghigh standards of service.

• Ensure an exceptional guest experience by maintaininghigh standards of service and addressing guest feedback and complaints promptly and professionally.

• Monitor guest satisfaction scores and implement improvement plans as necessary.

• Coordinate and oversee the planning and execution of events and banquets, ensuring all client requirements are met.

• Work with the events team to market and sell event spaces, maximizing revenue.

• Oversee the restaurant operations, ensuring high-quality food service and customer satisfaction.

• Collaborate with the chef and restaurant manager to design and implement menus, promotional strategies, and cost control measures.

• Recruit, train, and manage hotel staff across all departments.

• Conduct performance reviews, provide ongoing training and development opportunities, and foster a positive work environment.

• Develop and manage the hotel’s budget, monitor financial performance, and implement strategies to increase revenue and reduce costs.

• Prepare regular financial reports and forecasts for senior management.

• Develop and implement sales and marketing strategies to attract new business and retain existing clients.

• Collaborate with the marketing team to create promotional materials and campaigns.

• Ensure the hotel complies with all health and safety regulations.

• Conduct regular inspections and audits to maintain a safe environment for guests and staff.

• Develop long-term strategies to enhance the hotel’s reputation and market position.

• Stay informed about industry trends and competitor activities to adapt and innovate as necessary.

• Represent the hotel in the local community, building strong relationships with local businesses, tourism organizations, and other stakeholders.

• Participate in community events and initiatives to promote the hotel.