Director of Operations

Troon is excited to announce the exceptional career opportunity of Director of Operations. This will be a remote position with the ideal candidate based in the NE region states of CT, NY, NJ, or MA. This position will be responsible for supporting day-to-day operations and overseeing the application of Troon programs and services to Troon facilities. This individual is responsible for client facing relations and communicating progress towards shared goals with all stakeholders.

Key Responsibilities Of The Director Of Operations

• Plans and execute initiatives and programs that support business objectives
• Coordinates communication between Troon and Owner(s)
• Manages key employee staffing and organization including monitoring and making recommendations on the performance levels of key management personnel; financial reporting
• Implements key companywide change initiatives to drive shared vision and culture
• Recommends and implements strategic changes in operations
• Oversees operations budget to ensure compliance with organizational expenditure requirements including the management of flow through
• Provides assistance in new business development opportunities
• Conducts property reviews
• Implements Troon quality standards and best practices to ensure profitability
• Conducts training of key personnel in Troon operations quality standards
• Regular and reliable attendance.
• Travel required to assigned properties and company functions

In addition to the performance of essential functions, this position will be required to perform a combination of the following supportive functions to be determined by the Vice President of Operations based on the needs of the business:

• Attends staff meetings
• Recruits and onboards leadership personnel
• Other duties as assigned or requested.

Minimum Qualifications For The Director Of Operations

• Bachelor’s degree in Business Administration, or related field as well as 3-5 years’ experience in property, hotel or club management.

Other Qualifications

• Must have excellent Leadership ability including skills to communicate and express ideas and directives clearly to associates;
• Must have the ability to organize and manage multiple priorities simultaneously;
• Must deal with problem analysis and problem resolution at both a strategic and functional level;
• Must display strong customer and owner relations;
• Must have excellent interpersonal and communication skills;
• Must have the ability to create high performance teams and to be a strong team player;
• Must have a commitment to company values;
• Organizational development abilities;
• Highly computer proficient in Microsoft (and/or in similarly related) products such as Word, Excel, PowerPoint and Microsoft Outlook;
• Budget and forecasting knowledge and abilities to create and maintain effective financial accountability to the company and to the ownership;
• Must have the ability to plan, organize and implement strategic planning, which requires forethought and planning ahead.