Guest Service Representative
Full-Time
Hilton Garden Inn Lubbock
Lubbock, TX
Compensation: Range $13 - $14/hr.
Job Type
Description
Reports To
Front Office/Operations ManagerSupervises
N/AJob Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.Job Responsibilities
- Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
- Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
- Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
- Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
- Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
- Take the initiative to greet guests in a friendly and warm manner.
- If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
- May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
- Other duties as assigned.
Job Skills
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Requirements
Education
- HS Diploma or equivalent.
Experience
- Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Salary Description
Hilton Garden Inn Lubbock
A short walk from retail, near Texas Tech
Find us next to Highway 62, walking distance from Canyon West Shopping Center and Main Event entertainment complex. We're four miles from Texas Tech University campus and within eight miles of downtown Lubbock, the Buddy Holly Center, and Science Spectrum Museum. We have an indoor pool, fitness center, and 4,000 sq. ft. of event space.
Garden Grille
Discover delicious dining at Garden Grill restaurant. Join us every morning from 6am-10am for our breakfast buffet, featuring made-to-order omelets as well as healthy options to help get your day started off on the right foot. Come back for dinner beginning at 5pm – 10pm and indulge on a variety of seasonal menu items. Our Pavilion Lounge, adjacent to our restaurant, also offers a full bar with craft cocktails and local brews, it’s the perfect place to begin or end your night.
| Address | 6027 45th Street, Lubbock, TX 79407 |
|---|---|
| Property Type | Hotel |
| # Jobs | 3 |
Other Jobs at Hilton Garden Inn Lubbock: