Front Desk Agent

Residence Inn Pigeon Forge
Pigeon Forge, TN

A property of: Gibson Hotels Group Posted 3 days ago

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Description

Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing the Residence Inn Pigeon Forge, TN! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!

Responsibilities

  • Greet and processes guests as they check-in/out
  • Complete registration, secure payment, verify billing and adjust billing as needed
  • Confirm guest information, room rate, selection of room(s)
  • Code electronic keys
  • Assist guests with reservations and requests in a friendly, professional, and timely manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Provide high standards of quality to ensure guest satisfaction
  • Anticipate guests’ needs and consistently exceed their expectations
  • Implement creative solutions as needed while complying with brand standard
  • Demonstrate a thorough knowledge of hotel information including but not limited to:
  • Hotel Information
  • Room categories
  • Room rates
  • Packages
  • Promotions
  • Build strong relationships with guests, clients and groups while maintaining professional integrity
 Possess knowledge of local area to answer guest questions

Requirements

  • Guest service experience preferred
  • Attention to detail
  • Team player
  • Organizational skills
  • Professional written and verbal communication
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Compensation: $16.00 to $18.00 per hour

Residence Inn Pigeon Forge

An entertaining experience awaits you at the all-new Residence Inn by Marriott®, located in the heart of Pigeon Forge, TN. Enjoy the short distance to the world-famous Dollywood Theme Parks and attractions. We are conveniently located next door to The Island Family Entertainment Center, the LeConte Convention Center and the Cal Ripken Experience. You will enjoy spectacular views of The Smoky Mountains & The Island.


What Pigeon Forge has to offer:

  • Amusement and Water Parks
  • Many Dining Options
  • Great Smoky Mountains
  • Shopping Outlets
  • Dinner Show Attractions
  • Located 33 miles from the McGhee Tyson Airport
  • Dollywood
  • Splash Country
  • The Island in Pigeon Forge
  • Downtown Flavortown by Guy Fieri
  • Junction 35 Spirits
  • Great Smoky Mountains National Park
  • Leconte Convention Center
  • Ripley’s Aquarium of the Smoky’s
  • Titanic Pigeon Forge
  • RainForest Adventures Zoo
  • Hollywood Wax Museum
  • Anakeesta
  • Multiple Hiking Trails
  • Skyland Ranch

Employee perks at Residence Inn Pigeon Forge:

  • Marriott Travel Discounts
  • Discounted tickets for Dollywood and Splash Country
  • Discounted tickets for dinner shows
  • Local 10% discounts at select shopping outlets
  • Free Anakeesta tickets for employee and family
  • Flexible scheduling
  • Team/family environment
  • Advancement Opportunities
  • Competitive pay
  • Recognition and Appreciation
  • Paid time off after 1 year

Who is the right candidate?

We are looking someone that possess a service heart and attitude. We are fun, spirited, and in it to win it. We believe in our team, our guests, and you.


Address 2959 Teaster Lane, Pigeon Forge, TN 37863
Property Type Hotel
# Jobs 9
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