Banquet Captain

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position SummaryThe role of the Banquet Captain is to execute the banquet operations in accordance with our standard operating procedures to care for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency.

Ensures efficient operation of banquet functions by coordinating and providing work direction for banquet personnel

• Holds pre-function briefing to determine specifications of each function

• Ensures quality service by assigning employees to workstations

• Ensures that servers take care of every customer and are alert at all times to see that customers are given every attention

• Provides work direction to servers; verifies that servers are at work as scheduled

• Handles customer concerns and complaints promptly and tactfully.

• Provides employees with the information needed to perform their job effectively

• Orients employees to the department and hotel and provides on-the-job training on job responsibilities

• Prioritizes and assigns work

• Provides feedback to the employee and department manager on the employee’s performance of job responsibilities

Works closely with kitchen to coordinate cooking, food presentation and delivery times for each function

• Completes dish and food requisitions as necessary

• Ensures that employees follow proper sanitation practices

• Supervises the handling, storage and security of all kitchen and banquet equipment used in function

• Reports all maintenance problems to appropriate personnel

• Inspects rooms and public areas for cleanliness

Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations

• Communicates and demonstrates the service brand behavior to other employees

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

Performs other duties as required to provide the service brand behavior and genuine hospitality

Requirement/Skills

• Ability to obtain and hold Bartender’s License

• Must be at least 18 years of age

• Excellent customer service skills

• Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings

• Demonstrate ability to relate to, communicate with, and motivate employees to sustain high performance and quality levels

• Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time

Physical Demands

• Ability to lift up to 25 pounds on a regular basis

• Able to setup and take down tables, chairs, stages, and other banquet meeting fixtures

• Ability to push and pull carts weighing up to 200 pounds

• Ability to stand for extended periods of time

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.