Corporate Benefits Manager

Twenty Four Seven Hotels is currently seeking a Corporate Benefits Manager. This position oversees the benefits selection, maintenance and enrollment for all Associates, ensuring that the company’s benefits offerings are both relevant for Associates, appropriate for Owners, and competitive within the markets that we operate. As a Corporate Associate this role will also help "craft inspired workplaces that enable our associates to deliver kick-ass guest experiences and maximize investor returns." This positioncould be a perfect opportunity to advance your career with a growing and exciting management company!

Responsibilities

• Creates a best-practice benefit operation by reviewing and analyzing current processes and procedures and implementing changes.
• Accountable for Associate benefit New Hire Enrollment and Open Enrollment processes.
• Manages and oversees all benefit aspects of the payroll transmission including carrier feed files.
• Manages all court ordered benefit enrollments.
• Oversight of the benefit system to ensure set-up is current reflecting all changes in laws and policy.
• Maintain employee confidence and protect payroll operations by keeping information confidential.
• Maintain benefit guidelines by writing and/or updating policies and procedures.
• Manages and resolves all benefit eligibility and enrollment related issues.
• Acts as a primary contact with the company’s benefits broker, advisor, and supplementary partners on an ongoing basis to ensure clear communication on plans, current plan design, and long term strategy.
• Establish and maintains a strong professional relationship with carrier representatives, ensuring plan-specific questions and communications remain accurate and timely.
• Responsible for all Leave administration including notifications.
• Performs benefit audits to ensure internal and external compliance to policy.
• Participate in 401(k) audit to ensure compliance and fiduciary obligations are met.
• Receives and manage EDD notifications, queries and responses.
• Responsible for annual benefit reporting to all applicable agencies.
• Manages regular ACA process of measuring average hours for all associates, modifying associate status and benefits eligibility accordingly.
• Completes ACA year-end system review, make updates and reports to ensure company is in compliance with all related laws.
• Maintains current knowledge of marketplace trends, practices, and benefits offerings to ensure the company’s plans remain relevant in the markets we operate.
• Takes lead role communicating all benefit options to newly eligible associates and all current participants during the annual open enrollment process.
• Demonstrates the ability to accurately and effectively communicate complex benefit plan design, new products, and similarly challenging information to a broad audience both verbally and in written form.
• Delivers a regular cadence of presentations/materials for newly eligible enrollment sessions, annual open enrollment sessions, and other related areas ensuring plans are presented competently, accurately, in a familiar and comfortable style garnering trust and confidence.
• Acts as a primary advocate for associates navigating various plan provisions including appointment and provider selection, access to appropriate care, claims management and error correction, etc.
• Ensures invoices and related financial documents are scrutinized to ensure accurate billing, enrollment, processed according to established company procedures and to ensure proper expense allocation to each location/entity.
• Works closely with other colleagues in People Resources and Development for functions and duties that interrelate.
• Responds to all internal and external benefit inquiries.
• Prepares and post all benefit reports for record keeping.
• Assists other departments on projects as they arise.

Requirements

4-year college degree preferred or combination or education and work experience

3-5 years’ experience managing a multi-site, multi-state benefits function

Previous benefit plan administration, program implementation and plan design experience

Expert knowledge of benefits laws and regulations(including COBRA, HIPAA, FMLA)

CEBS or CBP certification preferred, not required

Prior experience using an automated benefits system required, ADP preferred

Overall strong proficiency within Excel, Word and Powerpoint Presentation

Both strong analytic and critical thinking skills are required

Organization skills, attention to detail, a sense of urgency and ability to multi-task are required

Excellent verbal and written communication and presentation skills

Bi-lingual in Spanish, highly preferred

Prior experience supervising other Associates is highly recommended

Ability to build positive relationships with internal customers in the field and at the Corporate Office