People Services Manager

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic People Services Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. 

About Arlo Wynwood

Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property.

Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape.

Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness room, exterior yoga deck, and a hospitality suite.

To bring the art vibes of Wynwood to the property, Arlo Wynwood features interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which features graffiti and artwork by local Miami-based artists.

This position will be responsible for assisting the General Manger in effectively providing assistance in the areas of recruitment & selection, performance management, succession planning, training, employee relations, employment retention, legislation, policies & procedures and health & safety while guiding and supporting the Arlo Culture.

Responsibilities

• Uses judgment supported by human resource acumen and practical experience
• Leads the delivery of human resource policies, practices and programs.
• Assists in the recruitment and selection function for all hourly and some management positions.
• Assists in the administration of the training and development program – Cultural Training, Health and Safety Training all other related training programs
• Works with General Manager and People Services team in any employee concerns; progressive discipline and general employs conduct.
• Assisting in Management of Benefits and 401K Program
• Assists the Health and Safety Program: in compliance with applicable Health & Safety legislation laws, First Aid and spearheads Safety Committee.
• Assists in conducting regular wage/salary reviews and local surveys to ensure hotels are remaining competitive in the market.
• Assists managers in facilitation with specific training needs within their department.
• Assists Leadership team and/or Director of People Services in maintaining an open door policy for all team members.
• Establishes and maintains confidential employee files, maintains accuracy and integrity
• With the Leadership Team champions the Employee Engagement Survey (ESS) process, interprets the results, and supports the development and implementation of action plans.
• Brand Ambassador for Arlo Hotels and truly embodies and lives the Arlo Culture.
• Employee Relations- Assists in executing Recognition Programs, Annual Employee Events, monthly employee appreciation events.
• Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Requirements:

• 3 -5 years’ or more management experience in Human Resources in hotel or related industry
• University/ College Bachelor’s Degree
• Diploma or Certificate in Human Resources Management
• Service focused, understands the principles and processes required for providing exceptional, personal service in a timely manner
• Working knowledge of all human resources disciplines (benefits, compensation, training, recruitment, performance management, employee relations).
• Knowledge of and practical experience with relevant state/federal employment standards.
• Proven ability to build strong working relationships, internal and external to the organization
• Excellent communication and organizational skills.