Description

SALARY RANGE: $28.00/hour

JOIN OUR DYNAMIC TEAM!

At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's responsibility to work together to exceed the expectations of our guest, owners, peers and community.

LUMA is seeking service-oriented Manager on Duty to join their team!

WHAT WE OFFER

Medical/Dental/Vision - Competitive Team Member contribution rates
Holiday Pay (9 days)
Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!
Sick Pay (in accordance with NYC ESTA)
Life Insurance and AD&D
Short Term Disability
Voluntary Life Insurance and AD&D
Voluntary Long-Term Disability
Voluntary Hospital Insurance, Critical Illness insurance, and Accident Insurance
401(k) Savings Plan – 100% vested and match starting after 60 days
Commuter Program
Wellness Program
Education Assistance Programs
Employee Perks through Working Advantage
Complimentary gym membership
TripAdvisor yearly incentive program

Complimentary gym membership

TripAdvisor yearly incentive program

JOB OVERVIEW

Responsible for monitoring and directing the activities of the hotel to ensure the safety and wellbeing of our guests & employees. Responsible for ensuring all departments on Pm and overnight shifts are running efficiently while maintaining a high level of service to our guests. Responsible to provide our guests with excellent service at the front desk from making arrival to departure. To respond to guests needs, requests and complaints.

MUST have a flexible schedule! AM/PM shifts, weekday and weekend shifts, and holidays are required.

JOB REQUIREMENTS:

Flexible schedule. Open availability.
Prior customer service experience preferred.

LUMA Hotel Times Square is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 646-952-6025 or email HRD, Zunachy Garcia at zunachy.garcia@lumahotels.com to let us know the nature of your request.

LUMA Hotel Times Square

Are you looking for your next home? Read all about our hotel below:

Taking a cue from our name, LUMA brings a bright, fresh, innovative approach to the contemporary lifestyle hotel scene, in the epicenter of NYC. Nestled between corporate giants and the vibrant Times Square entertainment hub, LUMA stands tall at 30 floors, above West 41st Street. Situated in the lively Bryant Park vicinity, our location influences every aspect of our operation. Illustrating our focus on tech-savvy amenities, modern design, and intuitive service that appeals to our guests seeking comfort and productivity, whether they are traveling for business or leisure. Centrally positioned, we link our guests through the city and connect them with like-minded brands through strategic partnerships. With our independent mindset, LUMA shines as a pioneer in the realm of forward-looking hospitality.

Awards

Be affiliated with a hotel that ranks in the Top 10% worldwide and holds a Top 5 position on TripAdvisor, we can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.

Why people like to work here

Providing employees with valuable experience and skills-building that will enhance their professional growth and propel their career development. The high standards set by the hotel to maintain its top ranking also translates into comprehensive training and excellent development opportunities for staff members. Additionally, working at a worldly renowned hotel can offer incredible exposure through networking opportunities with a diverse clientele, and the chance to work with a team of talented individuals who are passionate about hospitality. Overall, being committed with a thriving hotel can be a fulfilling and rewarding experience for anyone seeking a robust and dynamic environment.