Room Attendant

Description

HOUSEKEEPING SUITE ATTENDANT – THE WILDE RESORT $18.30/hourly

About our resort and our company:

Become a part of a team that is recognized as the #1 boutique resort in Sedona and a part of a growing company called Springboard Hospitality. We are centrally located in West Sedona, on 89A at the base of Thunder Mountain. We have a culture that ensures all guides feel welcome, cared for and eager to return, every day. Great benefits and vacation plan. Springboard is a 30-year-old company turned start-up that is making waves in Hospitality!

With over forty hotels and resorts and home offices in Los Angeles and Waikiki, Springboard Hospitality has reinvented itself from a successful thirty-year legacy small-scale hospitality management company. Join us as we launch into our next thirty years (and beyond) as the leader in independent and soft-branded lifestyle hotels.

Be a part of a team that values innovative thinkers from diverse backgrounds to help define a new intersection of bold ideas and problem solvers.

Springboard has undergone a process of identifying five key words that define our essential characteristics. It is our belief that others who also identify with these key words as mirror images of themselves, have untapped potential to help create an innovative hotel management company while being their best selves every day. Those five words are...

PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED > COLLABORATIVE.

PRIMARY MISSION

This position will be responsible for maintaining the cleanliness/sanitation of guest rooms, guest corridors, elevators, and all assigned areas. He/she is also responsible for delivering items to guest rooms (irons, towels, extra pillows, etc.). This associate will handle daily cleaning and maintenance/sanitation of the guest rooms, public areas, and pool/health club. The qualified candidate will have open availability and/or can work the evening shift.

SCOPE OF WORK + TEAM

• Reports to Director of Housekeeping/Executive Housekeeper/ Housekeeping Manager
• Supports the Housekeeping team

RESPONSIBILITIES 

• Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.
• Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner.
• Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner.
• Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris
• Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner.
• Clean bathroom counters, floors, showers/tub in the prescribed manner.
• Report any missing/found articles, damage, or maintenance problems to the Housekeeping Supervisor.
• Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor.
• Always respond, in a friendly, helpful, and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.

Qualifications

Qualifications

• Adapt to workload based on hotel occupancy.
• Multitask, organize and prioritize tasks on an hourly and daily basis.
• Work well with others in a team environment.
• Work well under time constraint- clear thinking and remaining calm.
• Perform job duties with attention to detail, speed and efficiency.
• Follow directions effectively.
• Work with minimal supervision.
• Maintain confidentiality of guest and hotel information.

EXPERIENCE:

• Prior Experience:
  • 1+ experience in hospitality preferred or equivalent establishment (required)
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.