Manager, Property Technology

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. Were not afraid to forge our own path. After all, its what industry leaders do. Thats why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you doits really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

POSITION FOCUS

The Property Technology Team at Sage Hospitality is tasked with technical and strategic oversite of all IT Systems deployed at Sages portfolio of managed hotels and restaurants. The primary responsibilities of the team include project management services for major IT projects, act as escalation point for critical issues, develop annual IT budgets for capital projects, and ensure the hotel adheres to hotel brand standards.

The Manager of Property Technology reports to the Director of Property Technology and is tasked with providing the above scope of services to a select set of Sage hotels and restaurants in addition to supporting specific initiatives of the Property Technology group. This individual is responsible for proactive oversite of multiple hospitality IT environments, technical communication with vendors, and non-technical communication with home office and hotel leadership, as well as hotel owners.

SERVICE CULTURE FOCUS

A typical hotel technology stack consists of the Property Management System, Restaurant Point of Sale, credit card terminals, workstations, servers, printers, building WiFi, PBX, TV, and Spa systems deployed across administrative, guest facing, or brand managed networks. The Manager of Property Technology is responsible for understanding the design and functions of each of these systems so they can provide necessary support and guidance required to maintain hotel operations.

Project Management/Execution

• Initiate new projects
• Build comprehensive project plans including project dependencies, critical path, appropriate resources, gather necessary stakeholder support and funding
• Execute project plans
• Identify potential pitfalls, manage change process, and create contingency plans
• Maintain communication with project stakeholders throughout project lifecycle via proposals, reports, and presentations
• Close out projects and update all necessary documentation

Vendor Management

• Maintain relationships with key vendor contacts
• Ensure vendors meet project timelines and SLAs, ensure vendors take accountability
• Understand vendor service and escalation methodology
• Continuously evaluate new vendors and solutions
• Participate in annual Hospitality Information Technology Conference (HITEC)

Capital Budgeting

• Develop annual capex budgets for hotel projects
• Submit budgets based on property fiscal calendar requirements
• Field questions from hotel owners and other key stakeholders regarding capex requirements.
• Create contingency plans when funding is unavailable

Operational Support

• Support hotel IT needs as necessary
• Develop five-year business forecasts to account for standard hardware lifecycles and necessary equipment refreshes
• Develop and Maintain Process and support Documents
• Maintain a working knowledge of Brand IT requirements and update stakeholders accordingly

OTHER RESPONSIBILITIES

• Ability to communicate technical topics to non-technical IT stakeholders across all levels of the organization
• Understand and implement brand standards defined by Marriott, Hilton, IHG, and other hotel flags
• High touch, proactive customer service mentality
• Excellent written and verbal communication skills
• Ability to learn and deploy new technologies quickly and adapt technical solutions to changing business needs
• Occasional after-hours and weekend support and travel
• Complete special projects and other responsibilities as assigned.

SUPERVISORY DUTIES - None

STRATEGIC SKILLS

Quickly grasps and integrates new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues, and problems. Considers multiple resources and methods for analyzing challenges. Ability to pivot as priorities rapidly change. Makes great decisions.

OPERATING SKILLS

COURAGE

ENERGY AND DRIVE

PERSONAL AND INTERPERSONAL SKILLS

KNOWLEDGE/SKILLS

Must possess excellent customer service and communication skills.

ABILITIES

EDUCATION/FORMAL TRAINING

EXPERIENCE

• 2-3 years experience in technology project management, operations, or sales
• 2-3 years experience in hospitality with an interest in technology either at a property or corporate environment

MATERIAL/EQUIPMENT USED

ENVIRONMENT

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned.

Benefits

Salary

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