Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Courtyard by Marriott Marathon Florida Keys

Book your escape to Courtyard Marathon Florida Keys, the ideal waterfront location for business, romance or family getaways. Exploring nearby sites, such as local beaches, the Turtle Hospital or the Dolphin Research Center, is easy from our convenient Marathon location. During downtime, splash and play in our hotel's infinity pool with private cabanas. Then watch the sunset and enjoy nightly activities planned by our friendly Marathon staff. Start a new day in the Florida Keys with a workout in our hotel fitness center. Delicious dining is available throughout the day from our two on-site options. Enjoy satisfying breakfasts, refreshing cocktails and other fare inspired by the Florida Keys. Need help planning your wedding or special event? Our experienced staff is on hand, ready to turn your vision into a reality in our picturesque Marathon, Florida, setting. Turn in for the night in a spacious hotel room or suite outfitted with a microwave, mini-fridge, free Wi-Fi and more. Your Florida vacation begins here