Guest Services Representative

Graduate Nashville
Nashville, TN

A property of: Graduate Hotels Posted 26 days ago

SAVE

Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Nashville and its brilliant team of hospitality enthusiasts.  

Job Duties And Responsibilities  

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner  
  • Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities  
  • Escort VIPs to room and check them in prior to arrival  
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed  
  • Responsible for issued bank - count bank at beginning and end of shift.  
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management 
  • Maintains front desk area to be clean and organized  
  • Assisting with lobby activation as needed 
  • Utilize proper procedures when handling guest PPI data  
  • Understands the key points to communicate for a Graduate Arrival experience  
  • Follows through and feels ownership of guest requests  
  • Resolves guest complaints in a professional and efficient manner  
  • Actively participates in Front Desk upsell program  
  • Always retrieve necessary identification documents and form of payment upon guest arrival 
  • Other duties as assigned  

Education And Experience 

  • Prior Customer Service Experience  
  • High School Diploma/GED 

Knowledge, Skills And Abilities 

  • Basic computer skills  
  • Ability to communicate effectively verbally and in writing  
  • Ability to exceed expectations of guests and team members  
  • Excellent time management skills  

Benefits/ Perks 

  • Work today, get paid today, with Daily Pay! 
  • Free telemedicine and virtual mental health care access for all team members starting day one! 
  • Multiple health insurance and life insurance options 
  • 401k plan + company match 
  • Paid time off for eligible team members 
  • Holiday pay/ paid holidays 
  • Pet insurance 
  • Employee Assistance Program 
  • Discounted hotel rooms 
  • Savings Marketplace discounts on event tickets, electronics, gym memberships + more! 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. 

*Collegiate Hotel Group is an Equal Opportunity Employer. 

Graduate Nashville

A High-Spirited Stay In Midtown

Rekindle the spirit of your alma mater at the smartest place to stay in Nashville. Just a short stroll from Vanderbilt University and its stadium, Graduate Nashville sits in the heart of Midtown on West End Avenue (valet parking is available), steps from the city’s best entertainment and eats. Hattie B’s, anyone?

Surround yourself in Music City history and legend at our funky, floral jewel box. Our playful, luxe guest rooms channel Nashville’s innate charm. In the lobby, a dash of Opry opulence and the glow of a retro neon sign punctuate the light, bright space.

Rooftop restaurant & bar, White Limozeen, boasts stunning skyline views, while our animatronic karaoke bar, Cross Eyed Critters, gives you a stage to unleash your inner country star. Take in the bookish surroundings at our lobby-level café, Poindexter, and fuel your muse with a caffeinated beverage or two.

Whether you’re in town to cheer on the Commodores, honky tonk your way up Broadway (and beyond) or get a taste of Nashville’s eclectic food scene, we’re here to make your stay memorable. Our warm, friendly and whip-smart staff will guide you around Nashville, so that you feel like a local even if it’s your first time in town.

Address 101 20th Ave N, Nashville, TN 37203
Property Type Hotel
# Jobs 4
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