Front Desk Agent
Hilton Boca Raton Suites
Boca Raton, FL
Description
A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.
Job Description
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Check departing guest out of the the hotel as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
- Resolve guest problems and complaints
- Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
- Deliver and maintain Hilton's Brand Standards.
Job Requirements
- Applicants must possess excellent customer service and computer skills
- Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays
- Ideal candidate has previous OnQ and hotel experience
Benefits:
Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to elizabeth.levin@hiltonboca.com or call 561.852.4007 to let us know the nature of your request.
Qualifications
Customer Service or Hospitality Industry
Compensation: $17.25 per hour
Hilton Boca Raton Suites
Are you looking for your new home? Read all about our hotel below:
At A Glance
Hilton Boca Raton Suites puts travelers in easy reach of some of the area's best shopping, dining, golf and beaches. Our hotel is situated in a peaceful lakeside complex with access to several local attractions including Atlantic Ocean beaches. With spacious rooms and suites, an ideal location and lots of on-site amenities, our hotel in Boca Raton has everything guests need for a getaway.
- All-suite Boca Raton, Florida hotel in tranquil lakeside complex
- Spacious 2-room suites with private bedroom and separate living area
- Complimentary shuttle along Glades Road Corridor to shopping and dining locations
- Outdoor heated pool and 24-hour fitness center
- Complimentary cooked-to-order breakfast and nightly Cocktail Reception
- Complimentary WiFi, internet connectivity station and 3 flexible lakeside meeting rooms
What our employees say
"Though I need change my status to part time due to school, I still want to be able to work here as I very much love it here!"
Why people like to work here
"Great place to work, My team is amazing and we work together as such. HR does an amazing job of having the team feel appreciated."
"I would recommend this company to others because I value its principles and the image it upholds including its values and warm hospitality standards. I feel proud to work for this company."
About the management team
- We have 5 team members who have been with hotel over 25 years, which goes to value we have for our team members and their love of the hotel.
- We look to promote from within: both our Director of Sales and Marketing and our Front Office Manager started here as Front Desk Agents and advance their careers through talent, passion and opportunity.
| Address | 7920 Glades Road, Boca Raton, FL 33434 |
|---|---|
| Property Type | All Suite |
| # Jobs | 2 |
Other Jobs at Hilton Boca Raton Suites:
Hilton Boca Raton Suites
Boca Raton, FL
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about 11 hours ago
about 11 hours ago