Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications

Minimum one year experience in a similar position. Prior supervisory experience a plus.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Fairfield Inn & Suites by Marriott DuBois

Discover all DuBois, PA has to offer from our perfectly located Fairfield Inn & Suites. Our Marriott hotel is located near interstate 80, making it the ideal place to stay and enjoy a game in Showers Field, hike at Parker Dam State Park or visit Gobbler’s Knob, home of Punxsutawney Phil. Take advantage of our spacious guest rooms featuring free high-speed internet, in-room microwaves and mini refrigerators, and plush mattresses, crisp linens and fluffy pillows. Our hotel in DuBois offers a 24-hr. business center, 24-hr. fully equipped fitness center, and a guest laundry facility. Start your day off right with our complimentary hot breakfast buffet and end the day with a dip in our indoor pool or by relaxing on the outdoor patio. Need an event venue? Our hotel offers a meeting space for up to 60 attendees. Whether you are in town to visit our local wineries, Treasure Lake or Bilger’s Rock, let our award- winning staff help deliver a memorable experience.