Front Office Manager

Fairfield Inn & Suites Richmond Chester, a premier hotel known for its exceptional service and commitment to guest satisfaction, is seeking a dynamic and experienced Front Office Manager to join our team. Located in the heart of Chester, our hotel offers a welcoming environment for both business and leisure travelers alike.

Job Description:

As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring the highest level of guest service is maintained at all times. Your leadership will be crucial in motivating and training our front desk team to deliver an exceptional guest experience. You will also be responsible for managing room reservations, coordinating with other departments, and handling guest inquiries and concerns efficiently.

Key Responsibilities:

- Supervise and coordinate the activities of the front desk team.

- Ensure efficient and smooth operations of the front office.

- Train, mentor, and evaluate front desk staff to maintain high standards of service.

- Handle guest complaints and resolve issues promptly.

- Manage room reservations and oversee room assignments.

- Monitor and ensure adherence to all front office policies and procedures.

- Prepare reports and analyze data to identify trends and improve performance.

- Maintain a positive working relationship with other departments to ensure seamless guest experiences.

Requirements:

- Previous experience in a supervisory role within a hotel front office department.

- Excellent leadership, organizational, and communication skills.

- Strong customer service orientation with a passion for exceeding guest expectations.

- Proficiency in hotel management software and Microsoft Office Suite.

- Ability to work flexible hours, including nights, weekends, and holidays.

Preferred Qualifications:

- Bachelor’s degree in Hospitality Management or related field.

- Certification in Hotel Management or equivalent experience.

- Knowledge of local attractions and amenities to assist guests effectively.

Benefits:

- Competitive salary based on experience.

- Health, dental, and vision insurance options.

- Paid time off and holiday pay.

- Career development opportunities within a growing hotel brand.

How to Apply:

If you are a proactive leader with a passion for hospitality and the skills to ensure a smooth front office operation, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for the Front Office Manager position at Fairfield Inn & Suites Richmond Chester.

Join our team and be part of delivering memorable experiences to our valued guests! We look forward to hearing from you.

Equal Opportunity Employer:

Fairfield Inn & Suites Richmond Chester is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other protected status pursuant to applicable law.