Racquets Sports Pro Shop Manager

The National at Ave Maria is seeking a Full-Time Pro Shop Manager for our Racquet Sports Department. We are looking for a friendly, energetic, and highly motivated individual with customer service experience. Previous knowledge of tennis and/or pickleball is strongly preferred.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Handle inquiries via phone, email, and in-person regarding pro-shop services, memberships, and events.
• Process transactions accurately using POS systems and maintain cash handling procedures.
• Maintain cleanliness and organization of the front desk and retail area.
• Assist with inventory management and restocking of merchandise.
• Provide information on tennis and pickleball programs, lessons, and schedules.
• Set up and instruct members on the use of the Ball Machine.
• Receive new retail merchandise, price items, and set up displays.
• Conduct monthly inventory counts.
• Support pro-shop staff with administrative tasks as needed.

Qualifications

• Customer service experience preferred.
• Knowledge of tennis and pickleball preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Reliable and punctual with a positive attitude.
• Must be extremely comfortable with technology and the use of social media.
• Graphic design skills are a plus.

Application Instructions

Please submit your resume and a cover letter explaining your interest in the position and relevant experience.

Schedule

This is a full-time position, requiring 35-40 hours per week, typically Monday to Friday, 7 AM - 3 PM. Evening, weekend, and holiday work may be required as needed.