Housekeeping Supervisor

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position SummaryThe role of Housekeeping Supervisor is to be to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment.

Ensure all operational and safety procedures are properly followed

Inspects and approves employees work performance

Supervises all guest complaints as it relates to the operation

Demonstrate leadership and provides training for all housekeeping and laundry employees

Communicates effectively and works as a team player

Meets goals and expectations as it relates to the overall department and hotel operation

Establish schedules, work assignments and supervises payroll related items

Supervises all Radisson training requirements for the department

Develops and trains staff on all Radisson Operation Standards

Can work a flexible schedule and multi-task with housekeeping related tasks

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

Performs all shift checklist responsibilities & reporting requirements

Be familiar with hotel, departments, hours of operation and services of the hotel

Answer basic Housekeeping related questions

Assist team with training, supplies and support to consistently provide quality guest rooms and public areas

Comply with federal, state and local laws

Properly maintains hotel keys and electronic cards (key control)

Completes maintenance work orders and will follow up accordingly

Supervises lost and found items in accordance with procedures

Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists

Maintains status reports for guest rooms and communicates effectively

Follows all guest room procedures including protocols with ‘do not disturb’ rooms

Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols

Participates in all departmental and hotel meetings

Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion

Runs all Housekeeping Reports

Reports any damage or hazards in the hotel

Reports suspicious activity in hallways or in the hotel

Answers the housekeeping phone and handles or supervises guest requests

Consistently walks the hotel for inspection purposes and reports accordingly

Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened

Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals

Inspects rooms and public space areas continually

Determines appropriate staffing levels for forecasted business and schedules employees accordingly

Follow up providing employees with customer service, technical and safety training on an ongoing basis

Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.

Supervises the operation (and/or outsourced relationship) with the laundry

Monitors assigned departments with compliance to safety standards

Coordinates room availability with the Front Office

Develops and implements strategies and practices which support employee engagement

Communicates performance expectations and provides employees with on-going feedback

Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.

Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests

Requirement/Skills

Minimum one year in a supervisory or management housekeeping position required

High school diploma or GED required

Able to collaborate effectively with other hotel employees and managers to ensure teamwork

Ability to communicate effectively

Strong organizational skills, critical thinking skills, problem solver

Able to work a variable schedule

Operating Systems experience with Opera

Physical Demands

May need to sit or stand for long periods of time

Proper lifting techniques required

Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently

Ability to lift, carry, push, pull or otherwise move objects

Ability to use various equipment such as vacuum cleaners and buffers

Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.

Ability to make repeating movements of the arms, hands, and wrists.

Ability to express or exchange ideas verbally and perceive sound by ear.

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times

his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.