Job Description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Proficiently screen and transfer calls to the appropriate extension.
Greet and interact with internal and external guests in a genuine warm and friendly manner.
Maintain the integrity of the guests' privacy, including confidentiality of personal information.
Respond promptly to questions, concerns, and special requests. Follow-up to ensure the guest is satisfied.
Maintain knowledge of room types, hotel amenities, features, hours of operation and area attractions.
Expected to listen to all guest complaints. Properly and professionally handle all complaints and if required, seek assistance from leadership.
Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner.
Logs packages delivered to the hotel.
Carefully handles all emergency situations.
Other duties as assigned.

Responsibilities

The PBX Operator provides superior guest services. This includes providing prompt, courteous, and efficient handling of all incoming telephone calls. The PBX Operator provides information and services to any guest or visitor in a friendly, professional manner.

Qualifications

High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Capability to handle multiple calls along with relaying essential messages.
Proper knowledge of computer skills, data entry, and word processing
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Art Ovation Hotel, Autograph Collection

Step into a one-of-a-kind boutique hotel in downtown Sarasota, Florida. Located near Sarasota Bradenton Airport, St. Armands Circle and Ringling College of Art and Design and one mile from the beach, Art Ovation Hotel is an art-inspired hotel unlike any other. Hotel features include the Perspective Rooftop Bar, Overture Restaurant and rooms with stunning views of Sarasota, the marina and Bayfront Park. A year-round outdoor pool and artful interactions not found anywhere else set us apart from the usual hotels in Sarasota. Guests enjoy sketchbooks, coloring pencils and a ukulele in their rooms, and can watch local artists hone their craft in our Artist's Studio. With on-site art installations, performances and workshops, we bring you into the experience. Perks include self-parking, in-room musical instruments, use of two beach chairs with a portable cooler and bike or kick scooter rentals. Art Ovation Hotel is the perfect Sarasota hub for a romantic getaway, family vacation, meeting, wedding or gala.