Holiday Inn Mobile-Dwtn/Hist. District
Mobile, AL
5+ years management experience, with at least 3 years in housekeeping management.
High School Diploma or equivalent required
Experience managing in-house operated laundry operations
IHG experience preferred
Item |
Example |
People |
Foster a work environment where all team members have an opportunity to realize their full potential; Shows genuine concern for the individual employee. Treats employees with tact, cooperation, helpfulness and empathy; Consistently works to improve the performance of subordinates and to prepare them for future growth. |
Training |
All team members will receive extensive training and go through testing prior to being placed into a role. Each team member must stay over and experience all areas of the hotel and go through a checklist acknowledging they tried all of the hotels services. Team members must be aware of the local area. All team members must complete the required brand training as per brand requirements. |
Communication / Follow Up |
In any hotel, communication is key. Team members must own any issues and have a solid plan in place for following up on guest requests as well as in house requests. Must communicate both verbally and in writing to provide clear direction to staff. |
Expense / Labor Controls / Overtime |
The Director of Housekeeping should stay within forecasted numbers in regards to departmental and labor expense. Expenses should be flexed based upon demand. Overtime must be controlled. Plans appropriate allocation of resources and assignments of staff utilizing labor reports. |
Guest Scores / Experience |
All scores pertaining to hotel cleanliness should be at or above the brand average. In the event the hotel is running above the brand average, the scores should be at or higher than the previous years scores. All responses will be followed up on within brand guidelines. (Guest assistance, SALT etc). Maintain TripleAAA 4 Diamond rating. Familiar with criteria. |
QA |
Must ensure passing of brand QA. Ensure each team member is trained and SALT score is at or above brand expectations for all items pertaining to Housekeeping and Laundry. |
Safety |
Ensure you and the teams are certified in all applicable state and required safety certifications (CPR, etc). In addition, ensure everyone is trained on Emergency procedures, where to find the emergency manual, where to find various shut off valves, fire panel, etc. |
Cleanliness |
Ensure compliance of housekeeping and laundry standard operating procedures and policies. |
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Corporate and business travelers will enjoy our close proximity to the shipyards and Alabama State Docks. Taking the Carnival Fantasy from the Alabama Cruise Terminal? Visit our Offers page and check out our terrific "Snooze N' Cruise" package. Or if you prefer to do business on-site, we have over 10,000 Square Feet of meeting space.
A couple blocks away, you’ll find local attractions which include the Mobile Carnival Museum, Gulf Coast Exploreum Science Center and IMAX Theater, and the new GulfQuest Maritime Museum. A ten minute drive and you’ll come across hours of exploring the USS Alabama and the USS Drum Submarine.
The Holiday Inn Downtown Mobile Historic District is the perfect location for every traveler.
Address | 301 Government Street, Mobile, AL 36602 |
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Property Type | Hotel |
# Jobs | 1 |