General Manager

Title: General Manager - Fairfield Inn & Suites Windsor Locks, CT

Location: Windsor Locks, CT

About Us:

At Fairfield Inn and Suites Windsor Locks, CT we pride ourselves on providing exceptional hospitality experiences for our guests. Conveniently located in the heart of Conway, [State], we offer comfortable accommodations, modern amenities, and personalized service to ensure each guest enjoys a memorable stay. As part of a reputable hospitality group, we are committed to upholding the highest standards of quality and guest satisfaction.

Job Description:

We are seeking a dynamic and experienced General Manager to lead our team at Fairfield Inn and Suites Conway. The ideal candidate will be a seasoned hospitality professional with a proven track record of excellence in hotel management. As the General Manager, you will oversee all aspects of hotel operations, including guest services, staff management, financial performance, and quality assurance.

Responsibilities:

Provide leadership and direction to all hotel staff, fostering a positive work environment and promoting teamwork and collaboration.

Ensure exceptional guest service by maintaining high standards of hospitality and addressing any guest concerns or issues promptly and effectively.

Manage all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.

Develop and implement strategies to maximize revenue and profitability, including sales and marketing initiatives, revenue management, and cost control measures.

Monitor and analyze financial performance metrics, such as occupancy rates, RevPAR, and budget variances, and take proactive measures to achieve financial goals.

Maintain compliance with brand standards, as well as local, state, and federal regulations, regarding safety, hygiene, and licensing.

Conduct regular inspections of the property to ensure cleanliness, maintenance, and safety standards are met.

Recruit, train, and supervise staff, providing coaching, feedback, and performance evaluations to ensure high levels of productivity and professionalism.

Cultivate positive relationships with guests, vendors, and corporate partners to enhance the hotel's reputation and market presence.

Requirements:

Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).

Minimum of 5 years of experience in hotel management, with at least 2 years in a leadership role.

Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.

Excellent communication skills, both written and verbal, with proficiency in English (additional languages a plus).

Proven track record of achieving financial targets and delivering exceptional guest satisfaction.

Proficiency in hotel management software, such as Opera or Fidelio, and Microsoft Office Suite.

Knowledge of industry trends, market dynamics, and competitive landscape.

Flexibility to work evenings, weekends, and holidays as needed.

Join our team at Fairfield Inn and Suites Windsor Locks, CT and be part of a rewarding hospitality experience where your skills and expertise will make a difference in creating memorable stays for our guests. Apply today to embark on a fulfilling career in hotel management!