Description

Tapatio Springs Hill Country Resort is committed to providing an exceptional experience for all guests — from check-in to departure. We are currently searching for a reliable, customer-oriented hotel concierge to contribute to our mission with confidence and professionalism. As the Resort’s Concierge, you are primarily responsible for arranging accommodations, recommending local dining and entertainment, and making reservations. Our ideal candidate tends to guests’ needs and exceeds expectations with a confident, patient, and helpful attitude.

Objectives

Respond to front desk inquiries by providing information about the hotel’s services
Coordinate transportation, events, and other accommodations for optimal customer satisfaction
Organize and develop recommendations for “Things To Do” in the surrounding areas
Shuttle guests around the resort on one of the multi-seat golf carts, per request
Assist in shuttling wedding guests to ceremony and receptions
Shuttle guests to and from local shopping areas
Address guest complaints and implement appropriate solutions to maintain a positive rapport
Foster a high-quality hospitality environment that leads to repeat business

Responsibilities

Answer phone calls, emails and other messages
Record incoming and outgoing deliveries for guests and groups
Listen and empathize with guests’ concerns and report to management
Provide luggage or check-in assistance when needed
Greet guests at the entrance of clubhouse, verify appointments or reservations
Recommend local establishments for food and entertainment based on guests’ interests

Skills and Qualifications

Strong written and verbal communication skills
Demonstrated work experience in the hospitality / customer service industry
Working knowledge of reservation management software
Clear customer service skills that demonstrate measurable results
Willingness to learn about local attractions, events and dining options
Ability to work flexible hours / days

Preferred Qualifications

Knowledge of best practices in hotels / customer service
Solution-oriented mindset when addressing day to day issues
Exceptional organizational skills

This is a non-exempt, full-time position that answers to the Guest Services Manager.

Must have a valid drivers license without any moving violations in the past three years.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Tapatio Springs Hill Country Resort

Where The Livin’ Is Easy

With every resort amenity, genuine and personalized service, and panoramic views as wide as the sky, Tapatio Springs Hill Country Resort is a one-of-a-kind escape, and a peaceful retreat from the hectic pace of city life. Ideally located at the Gateway to Hill Country, every experience is at your fingertips, from dining along the Hill Country Mile and Main Street boutique shopping to an afternoon hike or a float down the Guadalupe River. This is where laid-back luxury and rustic charm come together in a stay that’s filled with good times, great music, and a modern take on old-fashioned Texas hospitality. Welcome to Tapatio Springs.