Front Desk Agent
Fairfield Inn & Suites/Johnson City
Johnson City, TN
Description
Are you a hard working "PEOPLE PERSON"? Look no further!! Join our award-winning company as a FRONT DESK AGENT! We want your smiling face and positive attitude, representing the beautiful Fairfield Inn and Suites in Johnson City, TN! Take advantage of this outstanding opportunity, for a career in the hospitality industry! Cultivate relationships in an enjoyable team environment! We offer travel discounts, employee referral bonuses, and FREE Telehealth, and DAILY PAY through our partner Zayzoon!Responsibilities
- Greet and processes guests as they check-in/out
- Complete registration, secure payment, verify billing and adjust billing as needed
- Confirm guest information, room rate, selection of room(s)
- Code electronic keys
- Assist guests with reservations and requests in a friendly, professional, and timely manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Provide high standards of quality to ensure guest satisfaction
- Anticipate guests’ needs and consistently exceed their expectations
- Implement creative solutions as needed while complying with brand standard
- Demonstrate a thorough knowledge of hotel information including but not limited to:
- Hotel Information
- Room categories
- Room rates
- Packages
- Promotions
- Build strong relationships with guests, clients and groups while maintaining professional integrity
- Possess knowledge of local area to answer guest questions
Requirements
- Guest service experience preferred
- Attention to detail
- Team player
- Organizational skills
- Professional written and verbal communication
Compensation: $13.00 per hour
Fairfield Inn & Suites/Johnson City
"Travel with confidence at our Johnson City, Tennessee hotel. Our hotel offers a prime location to explore premier attractions in downtown Johnson City and Jonesborough. At Fairfield Inn & Suites Johnson City, you’re our #1 priority. Ask us about The Fairfield 100% Guarantee™, where we promise you'll be satisfied or we'll make it right. That's our commitment to you."
What Johnson City has to offer:
- Appalachian Mountains & Buffalo Mountain
- Watauga Lake, Boone Lake, & Holston Lake
- Hiking trails: Tweetsie, Pinnacle, Appalachian, Tannery Knobs Mountain Bike Trail
- Amusement parks
- Nascar -Bristol 15 minutes away
- Fishing - Watauga, Noli Chuckey River
- Golfing -The Ridges, Pine Oaks, Buffalo9 Golf Course
- Bright Zoo
- Gray Fossil Museum
- National Storytelling Festival Jonesborough, TN & Apple Festival Erwin, TN
- Historical sites - Sycamore Shoals, Jonesborough - Oldest town in TN, Train museum in Erwin
Employee Perks at Fairfield Inn & Suites Johnson City!
- Competitive pay
- Employee development plans
- Advancement opportunities
- A positive team environment
- Flexible scheduling
- Overtime opportunities
- Employee recognition
- Outstanding insurance benefits
- Paid time off
- Culturally diversity
- Community involvement
| Address | 3078 Hamilton Place Drive, Johnson City, TN 37604 |
|---|---|
| Property Type | Hotel |
| # Jobs | 5 |
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