Key Responsibilities Of The Front Desk Agent

• Accurately posts all charges to guest’s bills.
• Checks all guests in and out of the resort based on established procedures.
• Promotes activities and special events the facilities.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provides directions.
• Accountable for all cash, checks and credit card receipts.
• Accountable for all printed folios and required supporting paperwork.
• Activates the appropriate emergency procedures in the event of a fire, accident, weather or medical emergency.
• Assists with faxing, copying and message taking duties.
• Promptly answers the phone and direct calls to the appropriate location.
• Regular and reliable attendance
• Performs other duties as required.

Minimum Qualifications For The Front Desk Agent

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Other Qualifications

• Knowledge of lodging system application.