Experience

High School Diploma is preferred, one-year hotel food service experience with general knowledge of full service, table-side service and standards.

Must be of legal age to serve alcohol and actively TABC Certified.

Must possess a Food Handlers Certification

Job Essentials

Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service. Become informed of daily/weekly specials and can explain all menu items and methods of cooking/preparation to the guest(s) as requested.

Relays order to kitchen and serves courses from kitchen and service bars.

Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service of courses to correspond with the dining pace of the guests.

Complete a check back after guest receives meal

Observe guests to respond to any additional requests and to determine when meal has been completed.

Compute bill and accept payment.

Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.

Complete of all opening, running (during service time), and closing side work assigned each shift.

Assist co-workers when needed throughout the shift.

Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow-up with guests is performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance with the âMake it Rightâ established guidelines.

Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.

Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently, and effectively

Perform any other job-related duties as assigned

Other

Knowledgeable of hotel facilities, the hotel area, and services to assist guests as appropriate.

Ability to prioritize, organize and follow up

Ability to read, speak and understand the English language in order to communicate with guests

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday Evenings, weekends, and holidays.

Physical Demands

While performing the duties of this position, the job regularly requires one to Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds. Carry a banquet serving tray, filled, overhead/on shoulder; Stand or walk for an entire work shift.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

***Blue Sky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. **

New Orleans Marriott Metairie at Lakeway

Our Hotel

Designed for comfort and convenience, the New Orleans Marriott Metairie at Lakeway seamlessly blends classic style with modern tech and a great location in the hub of Metairie’s Central Business District. Our updated Lobby and Bistreaux features free internet and private and communal seating. Contemporary and stylish, our M Club Rooms and Suites come with access to our M Club Lounge - an exclusive space for work and relaxing. Well-appointed our rooms include free WiFi, plush bedding, and views of Lake Pontchartrain or the New Orleans skyline (in select rooms). Guests can start their day with a Starbucks coffee, workout at Premier Fitness Health Club, and have dinner and drinks at Bistreaux Metairie Restaurant.

Only 8 miles to the French Quarter and the New Orleans Airport, we make it easy to explore the Audubon Zoo, see a show at the Smoothie King Center, or catch a game at Superdome. Built for productivity, we offer 10,564 square feet of flexible spaces to host any meeting.

Address	3838 North Causeway Boulevard, Metairie, LA 70002
Property Type	Hotel
# Jobs	11