The Floor Supervisor at NH Collection NY Madison Avenue offers a unique opportunity for individuals seeking hands-on experience in the industry. Under the guidance of our Housekeeping Manager will gain valuable insights into the world of housekeeping, ensuring that every guest's stay is exceptional.

Job Summary: The Housekeeping Floor's primary responsibility is the daily coordination of the housekeeping operations. The Housekeeping Floor Supervisor is responsible for ensuring that the department achieves the highest degree of service delivery through effective communication and follow up. The Housekeeping Floor Supervisor serves as the liaison between the housekeeping department, Front Office, Maintenance, Security, and Food and Beverage departments.

Summary of Responsibilities:
Reporting to the Housekeeping Manager. Responsibilities and essential job functions include but are not limited to the following administrative duties:

* Consistently offer professional, friendly, and engaging service
* Handle all calls for the housekeeping department and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for guests.
* Process requests and delegates work assignments in a timely manner, follow up with the guest to ensure their satisfaction.
* Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
* Take a lead role in the coordination of all housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.
* Maintain complete knowledge of all housekeeping services, outlets, hotel areas / features and hours of operation.
* Keep a complete updated inventory of linen and housekeeping supplies.
* Order supplies as needed in coordination with management
* Generate various operational reports for the coordination of the housekeeping department.
* Assist other housekeeping employees in maintaining clean and organized work and public areas.
* Follow all safety and sanitation policies.
* Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.

Shift: Flexible

Day(s) Required: FLEXIBLE including weekends and Holidays

* Must be able to lift up to 20 pounds

Anticipated Start Date: ASAP

Compensation: 65,000 to 70,000

NH Collections New York Madison Avenue

About the company

Our brand new 288 rooms, including suites with terrace and family rooms, provide you with a comfortable city base. Warm and inviting, all room are fully equipped with a Nespresso coffee machine, as well as a kettle with a selection of teas, Chromecast TV and high-speed Wi-Fi. A special mention goes to the city views available from a number of rooms: look out over the Midtown Manhattan skyline or the Empire State Building.

Modern, renovated, rooms with great views, some with a view of the Empire State Building.
Professional hairdryer in all rooms, as well as a selection of other amenities.
Junior Suites, Suites and Family rooms available if more space is needed.

After a complete refurbishment, our services and amenities have been completely updated. There's an onsite gym, perfect for staying in shape throughout your stay, and the new, stylish MAD Bar & Lounge, the right place to relax with a drink after a busy day . Enjoy a lively atmosphere and contemporary Italian cuisine at the Serafina Restaurant, the latest addition to this famous restaurant brand, located on the ground floor and open to both guests and external customers. Experience our Lobbies Alive concept, and enjoy the hotel's spacious lobby with inspiring working spaces and cozy spaces to relax around the two fireplaces.