Description

JOB DESCRIPTION:

This is an AGENCY only search and open only to current employees to apply.

Williamsburg Lodge and Conference Center: This guest and conference facility combines the ambiance of an American folk art motif with contemporary comforts and conveniences. Many of the 323 guest rooms feature cypress paneling, hardwood floors and rocking chairs. Families and conference attendees appreciate the spaciousness of the rooms in the Tazewell Wing.

The Senior Front Desk Attendant will a part of the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. Front Desk Attendants truly influence the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Welcome and fulfill the check-in process for Guests and group arrivals
Complete the check-out process for departing guests using the hotel systems
Manage, effectively and efficiently, Guest requests, inquiries, and complaints
Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Perform general incoming communication duties
Assists with training Front Desk Attendants

The Senior Front Desk Attendant will engage with our Guests throughout the entire hospitality experience. The Senior Front Desk Attendant is always working on behalf of our Guests and working with other Team Members.

Execution of pre-arrival planning process
Work directly with reservations agents to insure billing and room requirement fulfilled for VIP guests
Input and follow up on guest requests

JOB REQUIREMENTS:

This is an AGENCY only search and open only to current employees to apply.

To successfully fill this role a Senior Front Desk Attendant should maintain the attitude, behaviors, skills, and values that follow:

Calm, efficient, and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a Guest
Computer literate and able to navigate through computer systems
Professional manner with an emphasis on hospitality and guest service

The most competitive candidates for these positions will generally have:

Front Office experience in the hotel, leisure, and/or entertainment sectors
Cash handling experience
Flexibility to work various shifts.

STANDARDS: Maintain a positive, enthusiastic outlook; smile and greet guests, employees, managers, and supervisors; show respect for and cooperate at all times with those for whom and with whom you work; report to work as scheduled and on time; meet appearance standards; perform assigned tasks accurately and on time.

Williamsburg Woodlands Hotel & Suites

Family fun for everyone in Colonial Williamsburg.

Boasting the ideal blend of unique family-friendly experiences and ideal location, the Williamsburg Woodlands Hotel & Suites is the perfect starting point for your adventure in Colonial Williamsburg, centrally located next to the Colonial Williamsburg Visitor Center. Start your day off with an enhanced continental breakfast, and then enjoy our exclusive access to the best that Colonial Williamsburg has to offer—making it easier than ever to plan an unforgettable family vacation.