Member Services

Essential Functions & Accountabilities

• Responsible for properly checking in all Members and their Guests.
• Greet each customer with a smile and a friendly greeting
• Book court times, training appointments and group fitness classes both in person and on the phone
• Be courteous and polite on the telephone as well as face to face contact
• Maintain positive relations and rapport with members and guests
• Be familiar with roles of all staff so that you can direct guests to the appropriate staff member
• Listen to guests inquiries and complaints and deal with them in a responsible and professional manner.
• Assist in cleaning and straightening of the pro shop
• Assist with inventory controls and the sale of merchandise
• Fully understand the basic POS/ inventory system functions and procedures
• Promote upcoming events and programs to members and guests
• Making blended smoothies as well as providing our members and their guests with information regarding our products
• Pour wine and beer, along with other beverages. Wash glassware and utensils after each use. Serve food to customers seated at the bar or in lounge veranda area
• Clean up after customers and clean work area. Arrange bottles and glasses to make attractive displays
• Help manage inventory of beer/wine/other beverages, smoothie juice/add-ons, snacks, and bar supplies
• Know and enforce all the rules, policies, and procedures at the Club
• Follow and complete all opening and closing procedures established by the Club
• Empty the towel bins and perform laundry with the member towels on each shift.

Education/Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Previous Customer Service Experience

Previous Point of Sale experience

Physical Demands

Frequently stands and uses hands; reaches with hands and arms, talks or hears. Regularly walks, sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.

Environment/Noise

Occasionally works in outdoor weather conditions. Noise level is moderate.

Full Time Employees Receive Benefits

Company benefits offered including medical, dental, vision, life insurance and 401k

Job Knowledge, Skill, And Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Retail sales experience is preferred.
• Computer proficiency including but not limited POS, Microsoft Office applications, social media and other programs related to tennis such as tennisdirector.com or ClubAutomation.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.