Member Services

Essential Duties

 Composes and/or types routine correspondence including but not limited to: memorandums, letters, Club

announcements, member newsletters and reports.

 Maintains electronic member and prospective member databases and hard files. Creates and maintains accurate

and efficient filing systems. Assists Membership Director with administrative tasks

 Answers member and prospective member questions with accuracy and efficiency.

 Initiates telephone correspondence with prospective members to introduce the Club and Club amenities. Able to

handle event reservations and attend functions as needed.

 Prepares and distributes various Club mailings including but not limited to: Club announcements, sales information.

Creates mail merges from electronic files.

 Maintains adequate inventory of membership sales kits and various Club and Membership notices and information.

Regularly updates neighborhood kiosks with upcoming events; etc.

 Operates key office machines including but not limited to: computer, calculator, fax machine and copier. Proficient

in Outlook, Word, Publisher and Excel, among other applications.

 Orders and maintains office supplies and collateral for membership kits.

 Performs various administrative and sales duties during Club events. Handle Social Media needs.

 Maintains complete understanding of membership categories, sales processes and new member enrollment

processes.

 Assists in the preparation of monthly membership reports for facility manager and owners.

 Regular and reliable attendance.

 Performs other duties as required.

Education/Experience

Associate’s degree (AA) or equivalent from two-year college; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Physical Demands

Frequently sits, talks, hears; uses hands. Regularly walks and stands. Occasionally reaches with hands and arms, stoops, kneels, crawls and crouches. Occasionally lifts up to 25 pounds.

Environment/Noise

Noise level is moderate. Occasionally exposed to outside weather conditions.

Certificates/Licenses

None Required

Specific Job Knowledge, Skills, And Abilities Preferences

 Ability to read and speak English in order to perform the duties of the job (e.g. the associates are required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates use are in English). Proficient in Microsoft Office Applications,

This job description is not an exclusive or exhaustive list of all job functions that an associate may be asked to perform from time to time.