Maitre D
Full-Time

Westchester Hills Golf Club
White Plains, NY

A property of: Troon Golf Posted 29 days ago

SAVE

Compensation: $17.00 per hour

Responsibilities

  • The Maitre' D / Guest Relations role is crucial to the overall guest experience
  • This role is typically the first point of contact with our brand, company and team
  • This person sets the tone for the guests and the rest of the team - how exciting and challenging at the same time
  • While not an expert in every category, this person can speak to all aspects of the business from the food we serve to the ethos of the business
  • Oversee Host Station
  • Update/implement host manual
  • Develop consistent language and presence to be upheld by F&B team
  • Take current host manual and training guides and update
  • Determine staffing pars by day of week and by season
  • When working a host shift, main point of contact for guests walking through the door
  • Set the guest up with a great experience
  • Develop strategies for collecting more details and notes on our guests
  • Oversee Resy Operations
  • Control reservations
  • Own Guest Communications
  • Maintain overall Resy tidiness
  • Review Resy analytics on a weekly basis to mine for useful data
  • Phone Communications
  • Ensure phones are being answered and guests are being helped with reservations
  • Create and maintain Voicemails - update as needed with hours of ops, reservation details, parking
  • Ensure group bookings are entered in Resy correctly and business has all details needed to execute reservation
  • Point of contact for any reservations under 20 guests and ensure all details are collected and chef is aware of any dietary requirements

Westchester Hills Golf Club

Welcome to the Hills

Westchester Hills Golf Club is a family-friendly private golf club located in White Plains, NY. Members can enjoy competitive golf tournaments, tennis, swimming, fitness, a full calendar of social events, casual and gourmet dining, and much more.

Address 401 Ridgeway, White Plains, NY 10605
Property Type Golf/Country Club
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