Maitre D

Responsibilities

• The Maitre' D / Guest Relations role is crucial to the overall guest experience
• This role is typically the first point of contact with our brand, company and team
• This person sets the tone for the guests and the rest of the team - how exciting and challenging at the same time
• While not an expert in every category, this person can speak to all aspects of the business from the food we serve to the ethos of the business
• Oversee Host Station
• Update/implement host manual
• Develop consistent language and presence to be upheld by F&B team
• Take current host manual and training guides and update
• Determine staffing pars by day of week and by season
• When working a host shift, main point of contact for guests walking through the door
• Set the guest up with a great experience
• Develop strategies for collecting more details and notes on our guests
• Oversee Resy Operations
• Control reservations
• Own Guest Communications
• Maintain overall Resy tidiness
• Review Resy analytics on a weekly basis to mine for useful data
• Phone Communications
• Ensure phones are being answered and guests are being helped with reservations
• Create and maintain Voicemails - update as needed with hours of ops, reservation details, parking
• Ensure group bookings are entered in Resy correctly and business has all details needed to execute reservation
• Point of contact for any reservations under 20 guests and ensure all details are collected and chef is aware of any dietary requirements