Hilton Garden Inn Ridgefield Park
Ridgefield Park, NJ
Position: Assistant General Manager
Reports to: General Manager
Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
Experience
People Foster a work environment where all team members have an opportunity to realize their full potential; Shows genuine concern for the individual employee. Treats employees with tact, cooperation, helpfulness and empathy; Consistently works to improve the performance of subordinates and to prepare them for future growth.
Training All team members will receive extensive training and go through testing prior to being placed into a role. Each team member must stay over and experience all areas of the hotel and go through a checklist acknowledging they tried all of the hotels services. Team members must be aware of the local area. All team members must complete the required brand training as per brand requirements.
Communication / Follow Up In any hotel, communication is key. Team members must own any issues and a solid plan in place for following up on guest requests as well as in house requests. (Upgrading VIP’s, handing out info to guests upon arrival in welcome packets, etc). The FOM should ensure all group resumes are accessible and read and followed up on. Ensure timeliness to meetings.
Expense / Labor Controls /
Overtime
The AGM should stay within forecasted numbers in regards to departmental and labor expense. Expenses should be flexed based upon demand. Overtime must be controlled. Plans appropriate allocation of resources and assignments of staff Utilize labor reports.
Revenue Maximization It is crucial that the front desk team contributes to the sellout efficiency. It is up to the FOM to ensure upsell/perfect sell programs are in place, hotel loyalty program enrollments, etc. The front desk owns the hotel day of arrival. This will be measured via the daily revenue reports, etc.
Guest Scores / Experience All scores pertaining to the front desk area should be at or above the brand average. In the event the hotel is running above the brand average, the scores should be at or higher than the previous years scores. All responses will be followed up on within brand guidelines. (Guest assistance, SALT etc).
QA Must ensure passing of brand QA. Ensure each team member is trained and SALT score is at or above brand expectations for all items pertaining to the front desk / transportation, etc.
Safety Ensure you and the teams are certified in all applicable state and required safety certifications (CPR, etc). In addition, ensure everyone is trained on Emergency procedures, where to find the emergency manual, where to find various shut off valves, fire panel, etc. Ensure regular safety checks of the shuttle.
Cleanliness Own / Maintain lobby appearance / PBX back Office at all times.
Other
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and
weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is
required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform
from time to time.
Hilton Garden Inn Ridgefield Park is located off I-95 just seven miles from New York City. We're just a short drive from Newark International Airport (EWR) and Teterboro Airport (TEB).
Our centrally located hotel in Ridgefield Park, NJ allows easy access to city attractions. Leave the hustle and bustle of NYC but know that midtown Manhattan is only minutes away. We offer complimentary shuttle service to TEB Airport (Monday-Friday, 7AM–11PM) and any destination within a two-mile radius of the hotel.
Enjoy a delicious meal from the Great American Grill serving up American classics for breakfast and dinner. Linger over drinks in the relaxed atmosphere of the Pavilion Lounge. Business travelers will appreciate the dedicated business center with secure remote printing and WiFi. Enjoy a late-night snack from the 24-hour Pavilion Pantry.
Address | 70 Challenger Road, Ridgefield Park, NJ 07660 |
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Property Type | Hotel |
# Jobs | 3 |
Hilton Garden Inn Ridgefield Park
Ridgefield Park, NJ
A property of: Blue Sky Hospitality Solutions, LLC
Hilton Garden Inn Ridgefield Park
Ridgefield Park, NJ
A property of: Blue Sky Hospitality Solutions, LLC