Front Office Manager

Job Title: Front Office Manager

Location: Fairfield by Marriott, Plainville CT

About Us:

Fairfield by Marriott in Plainville, CT is seeking a dynamic and experienced Front Office Manager to join our team. We pride ourselves on delivering exceptional guest experiences, and we are looking for a passionate individual who shares our commitment to excellence.

Job Summary:

As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations to ensure the highest level of guest satisfaction. You will lead a team of front desk associates, set performance standards, and provide training and support to ensure a seamless check-in and check-out process for guests. Additionally, you will handle guest inquiries, resolve issues efficiently, and maintain accurate records of room inventory and financial transactions.

Key Responsibilities:

• Supervise the front desk team, including hiring, training, and performance management
• Oversee daily operations, including check-in/check-out procedures, room assignments, and guest services
• Ensure compliance with Marriott brand standards and company policies
• Handle guest inquiries, requests, and complaints in a professional and courteous manner
• Maintain accurate records of room inventory, reservations, and financial transactions
• Coordinate with other departments to ensure smooth communication and guest satisfaction
• Monitor and analyze guest feedback and performance metrics to identify areas for improvement
• Implement and enforce safety and security procedures to protect guests and employees

Qualifications:

• Previous experience in hotel front office operations, preferably in a managerial role
• Excellent communication and interpersonal skills
• Strong leadership and team-building abilities
• Proficiency in hotel management software (e.g., Opera, FOSSE)
• Attention to detail and ability to multitask in a fast-paced environment
• Knowledge of Marriott brand standards and procedures preferred
• Bachelor's degree in Hospitality Management or related field preferred

Benefits:

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holiday pay

How to Apply:

If you are passionate about hospitality and dedicated to delivering exceptional guest experiences, we want to hear from you! Please submit your resume and cover letter detailing your qualifications and why you are the ideal candidate for the Front Office Manager position at Fairfield by Marriott in Plainville, CT.

Fairfield by Marriott is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds to apply.