Hyatt Centric Wall Street New York
New York, NY
Position: Assistant Manager Food & Beverage
Plan and manage the Front of the house Operations of the Food and Beverage divisions to achieve customer (guest, associates, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Responsible for Banquet Department and all F&B Outlets
Experience
Item Example
People Foster a work environment where all team members have an opportunity to realize their full potential; Shows genuine concern for the individual employee. Treats employees with tact, cooperation, helpfulness and empathy; Consistently works to improve the performance of subordinates and to prepare them for future growth.
QA Must ensure passing of brand QA. Ensure each team member is trained and SALT score is at or above brand expectations for all items pertaining to the F&B.
Safety Ensure you and the teams are certified in all applicable state and required certifications (CPR, Food Handling, Tips training, etc). In addition, ensure everyone is trained on Emergency procedures, where to find the emergency manual, where to find various shut off valves, fire panel, etc.
Guest Scores / Experience All scores pertaining to F&B should be at or above the brand average. In the event the hotel is running above the brand average, the scores should be at or higher than the previous years scores. All responses will be followed up on within brand guidelines. (Guest assistance, SALT etc). Maintain Triple AAA 4 Diamond rating. Familiar with criteria.
Training All team members will receive extensive training and go through testing prior to being placed into a role. The training should be signed by each employee and documented. Training includes menu, POS system, handling of vouchers and coupons, services the hotel offers, etc.
Communication / Follow Up In any hotel, communication is key. Team members must own any issues and a solid plan in place for following up on guest requests as well as in house requests. The F&B Manager should ensure all group resumes are accessible and read and followed up on. Ensure timeliness to
meetings.
Food / Beverage Cost Menus (food and beverage) will be reviewed at minimum bi-annually and streamlined to ensure they are cross utilized with multiple outlets and priced accordingly.
Expense / Labor Controls /
Overtime
The F&B Manager should stay within forecasted numbers in regard to departmental and labor.
expense. Expenses should be flexed based upon demand. Overtime must be controlled. Utilize
labor reports.
Cleanliness Own / Outlets / meeting space / bar cleanliness at all times.
Other
operations.
to defuse anger and collect accurate information and resolve conflicts.
decorations and presentations within corporate guidelines to capture more in house guests and a larger share of the local market
to meet/exceed sales and financial goals and objectives.
heavy hotel activity, serving as a role model for clerks and other associates.
and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state
and local laws.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Compensation: $65,000 to $75,000 per year
Enjoy being steps away from lower Manhattan’s waterfront, retail shops, exciting restaurant scene, ferry and subway hubs, and more at Hyatt Centric Wall Street New York. Here is where you can easily explore the best of New York City then return to a spacious, lofty, sun-filled room.
Address | 75 Wall Street, New York, NY 10005 |
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Property Type | Hotel |
# Jobs | 2 |
Hyatt Centric Wall Street New York
New York, NY
A property of: Blue Sky Hospitality Solutions, LLC
about 7 hours ago
$65,000 to $75,000 per year
about 7 hours ago