Front Desk Agent

We are looking for a dynamic IHG Hotel Front Desk Agent / Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent / Auditor responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and have work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

We are looking for a flexible person; There is no set schedule.

We need a Front Desk Agent/Auditor who can work any shift asked of them, which includes:

Sunday - Saturday

• 7am-3pm
• 3pm-11pm
• 11pm - 7am (sometimes)

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Maintains customers' privacy
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Knows daily activities and meetings taking place in the hotel. Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Reports any unusual occurrences or requests to the Front Office Manager or General Manager
• Manages and resolves all guest complaints in a professional and courteous manner
• Performs other duties as assigned
• Performs cleaning duties

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred
• Experience with the hotel reservation software Opera
• Experience with Gmail, Microsoft Office Suite (Word, Excel)
• Ability to understand and adhere to proper credit card and cash handling policies and procedures. Able to properly secure guest information.
• Proper telephone etiquette
• Understanding of how travel planning websites operate, like Expedia, Priceline, Booking and Hotels.com
• Engaging and Professional Customer Service Attitude
• Excellent communication and organizational skills toward the public, hotel staff and management

We are:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 24 - 32 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Mobile, AL 36619 (Required)

Ability to Relocate:

• Mobile, AL 36619: Relocate before starting work (Required)

Work Location: In person