Host / Hostess - Weho

Description

Join the 30-year-old Company turned start-up that is making waves in Hospitality!

With Home Offices in Los Angeles + Waikiki, Springboard Hospitality has reinvented itself from a successful 30-year legacy in small-scale hospitality management with a focus on 150 rooms or less to launch its next 30 years (and beyond) as the leader in independent + branded lifestyle hotels.

Be a part of our diverse team where we value innovative thinkers from diverse experience that help define a new intersection of bold ideas & problem solvers.

With properties in now 10 U.S. states, we are known for seamlessly navigating vital asset operations, from revenue management and human resources to marketing, food and beverage, and more. As Springboard, we emphasize the importance of progressive innovation as an integral component to our success.

Springboard has undergone a process of identifying five key words that define our essential characterizes in our continued belief that others who also identify with them as a mirror image of themselves, have untapped potential to enjoy helping create an innovative hotel management company while getting to be their best selves each & every day. Those five words are...

PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED > COLLABORATIVE

Position Purpose

Responsible for greeting guests, providing excellent guest service upon guest entering food and beverage outlet. The Hostess normally works a regular food and beverage shift but may be asked and assigned another shift due to work needs.

Duties and Responsibilities

• Takes restaurant reservations accurately.
• Enters client’s reservation accurately in the reservation system
• Delivers food and wine menu in a friendly and professional manner in accordance with hotel standards
• Answers all questions regarding the menus accurately
• Take orders at the restaurants “to go” window and process orders by packing items and cashing out guests
• Stock “to go” window station
• Utilizes selling techniques to up sell
• Acknowledge guest need, anticipate guest needs and always respond promptly to maintain positive guest relations at all times
• Verifies if guest is in house or walk in patron
• Informs manager of any guest complaints, requests or problems
• Maintain organized and clean work area
• Communicate with in coming/ prior shift as to outstanding tables
• Reports any damages, discrepancies and or malfunction of equipment to manager
• Follows all safety and sanitation procedures that pertain to the job
• Cleans and polishes menus, votive receptacles

Qualifications

Knowledge, Skills and Attributes

• Must be able to effectively communicate
• Must have Open Table and Micros experience
• Must be able to follow directions with focus to detail
• Must be a team player with the ability to work under minimal supervision
• Must be able to have a flexible schedule, work weekends and holidays
• Must have knowledge of restaurant reservation system
• Must be able to sustain composure, remain calm, and possess a positive attitude
• Must be energetic and outgoing
• Must be service oriented with excellent customer service skills
• Must be able to follow directions with focus to detail, speed and accuracy
• Must possess excellent interpersonal and organizational skills
• Must be able to work well under time constraints and remain calm
• Must have basic knowledge of arithmetic
• Must be able to stand for extended periods of time
• Must be able to work outdoors
• Must have the ability to input data in the POS system
• Must be able to read, write and understand the English language
• Must be able to exercise confidentiality and discretion

Qualifications

Education: High School diploma or GED required; hospitality degree preferred

Experience: Minimum 1 year of hospitality or customer service in a fine dining restaurant