Guest Service Representative

Hampton Inn & Suites Clovis-Airport North
Clovis, CA

A property of: Dimension Hospitality Posted 27 days ago

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Job Type
Part-time

Description

Reports To
Front Office/Operations Manager
Supervises
N/A
Job Purpose
To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities
  1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  7. Take the initiative to greet guests in a friendly and warm manner.
  8. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.
  9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  10. Other duties as assigned.
Job Skills
  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Requirements

Education
  • HS Diploma or equivalent.
Experience
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Salary Description
Range $16 - $17 p/hr

Compensation: Range $16 - $17 p/hr

Hampton Inn & Suites Clovis-Airport North

Near Old Town Clovis and FAT Airport

We’re located within two miles of Sierra Vista Mall, the restaurants and shops of Old Town Clovis, and several companies including Aramark and Grundfos Pumps. Fresno Yosemite International Airport FAT, Fresno State, and Downing Planetarium are only four miles away. We offer free breakfast and WiFi, an outdoor pool, and coin laundry machines.

Address 855 Gettysburg Avenue, Clovis, CA 93612
Property Type Hotel
# Jobs 2
Other Jobs at Hampton Inn & Suites Clovis-Airport North:
Front Office Manager

Hampton Inn & Suites Clovis-Airport North

Clovis, CA

A property of: Dimension Hospitality

12 days ago

Range $65,000 - $68,000 annually

12 days ago