Front Desk Agent
Full-Time

Hampton Inn & Suites Hershey Near the Park
Hummelstown, PA

A property of: Shaner Hotel Group Posted 14 days ago

SAVE

Job Description

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. 

Qualifications

  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

Hampton Inn & Suites Hershey Near the Park

CLOSE TO HERSHEYPARK AND THE GIANT CENTER

Find us within three miles of Downtown Hershey and top attractions, including Hersheypark, Chocolate World, Giant Center, and AACA Museum. We're off Route 39, 10 minutes from Penn State Hershey Medical Center, State Police Headquarters, and the State Police Academy. Enjoy our fitness center and indoor pool. Hot breakfast, coffee and WiFi are on us.

Address 195 Hershey Road, Hummelstown, PA 17036
Property Type Hotel
# Jobs 7
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