Front Desk Agent
Full-Time

DoubleTree by Hilton Neenah
Neenah, WI

A property of: Shaner Hotel Group Posted 14 days ago

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Job Description

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. 

Qualifications

  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

DoubleTree by Hilton Neenah

Downtown Neenah hotel near Lake Winnebago

Our downtown hotel is located near shopping and under a mile from Plexus Corp and ThedaCare Regional Medical Center. Appleton and Oshkosh are within 20 minutes of us. Enjoy a warm DoubleTree Cookie at check-in, then relax in your spacious room. We have a restaurant and bar, an indoor pool, and a fitness center. Flexible meeting space is available.

Address 123 East Wisconsin Avenue, Neenah, WI 54956
Property Type Hotel
# Jobs 7
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