IT Manager

The Faena Culture

The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.  

 Job Overview

The IT Manager is responsible for maintaining the hardware and software of Faena District computing environment. Will work with the Complex IT Director to evaluate equipment, search for alternatives and recommend improvements. Will carry out central administrative activities in accordance with standard operating procedures as set forth by the Complex IT Director. 

Duties And Responsibilities 

• Develops, maintains, and complies with all departmental policies/service procedures/standards.
• Maintains competent knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Assist the Finance Department and Director of Information Systems in all technological matters.
• Anticipate guests’ needs, respond promptly and acknowledge all guests and residents, however busy and whatever time of day.
• Maintain positive guest and resident relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.       
• Remains accessible by telephone or email.
• Prepare work orders for maintenance repairs and distribute to Engineering.  Monitor completion of work orders submitted.
• Maintains confidentiality and security of specified hotel information, correspondence, reports and files.
• Ensures that hardware and software are kept at current levels of releases where applicable.
• Provides telecommunication and PBX support for administrative users and guests.
• Coordinates with vendors to ensure the timely implementation of projects, hardware, software, and maintenance of systems.
• Reviews and approves technology hardware and software purchases within budgetary constraints.
• Plans and budgets for future hardware and software purchases.
• Plans and sets targets for problem resolutions.
• Maintains current inventory records of all hardware products, software licenses, and maintenance agreements.
• Maintains the security of designated areas and confidentiality of all relevant information and documents.
• Manages appropriate retirement of computing assets.
• Establishes and maintains disaster recovery policies and procedures for hotel systems.
• Ensures confidentiality in all matters related to his/her activity.
• Ensures that all policies and procedures in the operation are followed in accordance to the set procedures.
• Reviews and continuously evaluates existing and new hardware and software configurations and makes changes when appropriate.
• Searched for areas for improvement in existing systems and procedures with new software and hardware.