Hotel General Manager

CN Hotels has an exciting opportunity for a talent and driven individual to lead our team as a General Manager of an IHG branded hotel located in Rock Hill, SC. As the General Manager of the hotel, you will be responsible for the overall management and operation of the property, including the hotel restaurant and banquet operation. You will provide leadership by accomplishing performance objectives focused on hotel business goals -profitability, guest and associate satisfaction, operational efficiencies, and community leadership.

Job Responsibilities:

Operations

• Develops and executes an operational strategy aligned with the brand and ownership business strategy.
• Keeps team members focused on operations to drive guest satisfaction and desired financial results. 
• Continually communicates a clear and consistent message focused on operational goals to achieve vision for product and service delivery on property.

Guest Satisfaction

• Champions the brand’s vision for product and service delivery and ensures alignment amongst the property Leadership team and staff.
• Leads by example, trains, and demonstrates key drivers of guest satisfaction for the hotel’s target customer, ensuring core elements of service strategy are in place to produce desired results.
• Is highly visible and interfaces with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

Human Resources

• Hires team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Ensures operations managers develop a departmental orientation program and appropriate new hire training to successfully perform their job. Ensures managers cross-train staff to support successful daily operations.
• Creates appropriate development plans and develops staff based on their individual strengths, needs, career aspirations and abilities.

Sales and Revenue Management

• Provide support and input to the sales effort, and in driving the overall sales strategy.
• Suggests innovative marketing ideas to gain market share.
• Balances sales goals and commitments with operational ability to deliver against them.
• Works with Director of Sales/Revenue Manager to set strategy and goals and motivates individuals to achieve these goals and maximize performance.

• Minimum 5 years General Manager experience, specifically at resort properties.
• Food and Beverage knowledge and experience including banquet services.
• Strong communication skills – written and verbal.
• Ability to work in an organized, efficient manner with an elevated level of accuracy, attention to detail, and follow-through.
• Ability to stay calm and effective under pressure.
• Ability to prioritize responsibilities and multiple competing demands.
• Prior hotel opening experience a plus.