General Manager

Details: 

Create and maintain a customer focused hotel with a vision that inspires the hotel employees to do their best. Ensure customer satisfaction by overseeing the consistent delivery and quality process of both product and service according to hotel's profit goals.

Job Requirements

• Perform administrative duties including clearly defining operating objectives, setting goals, striving for continual performance and improvement, reading and writing reports, orally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments; periodically review selling prices and implement changes to maximize profits. 
• Oversees and coordinates Forecasts and Budgets, following specified procedures and meeting posted deadlines. Accountable to explain wide deviation from Forecast, particularly the Monthly Revised Forecast. Budgets must not be overspent, and all major expenditures require approval from Regional Vice Presidents even after original board approval. Supervise development of and revision to business plan, annual budget, and annual and monthly forecasts, etc.
• Keep abreast of local, state and federal while ensuring that wage and hours laws, business taxes, liquor laws, need for permits and licenses, OSHA and EEOC requirements met and required records are maintained. Insist on the implementation of strong programs in relation to energy conservation, minority relations programs, safety and security, big four and other operated expenses. Supervise effective administration of programs and relentlessly seek ways to improve.
• Interview, hire supervise and counsel department heads and supervisors in the efficient operation of their respective area(s). Establish and maintain an effective training program for all departments to assure qualified service to our guests throughout the hotel. 
• Meet with, develop, and delegate improvement plans for operation and review performance of management team. Build and maintain a group of professional, competent, department heads and supervisors. Form a team that provides leadership to rank and file employees and develop a sense of unity that provides the highest level of service and facilities to the guest of the hotel.
• Physically tour and visually inspect property on a daily basis. Monitor cost control, properly condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with employees and customers. Have on hand a perpetual inventory describing each guest’s room condition. Submit and update detailed Rehabilitation program for each calendar year.
• Travel to attend corporate meetings and networking events, taskforce assignments, sales trips and serve on committees such as Research, Development and Standards committee. Develop and maintain aggressive and imaginative marketing and sales effort to increase hotel occupancy and to generate increased food and beverage sales.

 Prior Experience:

• Minimum of five years of experience as Executive Assistant Manager and/or Resident Manager. Experience in all phases of hotel management, including sales and marketing in a first-class hotel organization, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, resort maintenance, landscaping and wildlife, and administration of services, i.e., water sports and optional activities. 
• Education:      
  • College Degree or equivalent education, i.e., hotel Business College.
• Job specific Expertise: 
  • Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, delegate, and control.

  Additional Expectations: 

• Abide by State and Federal payroll policies, procedures and rules of conduct as stated in the Employee Handbook.
• Hours Required: Primarily business hours, weekdays some weekends and holidays.

Benefits for full-time employees:

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life
• 401K with employer match
• Bereavement Leave
• Management contract, lead share and employee referral incentives
• Hotel Employee Discounted Rates
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program

EEOC