Maintenance Engineer

Temps plein

Description

 Maintenance / Engineer 

At The Shelby, we don't just maintain facilities—we craft unforgettable experiences. As a Maintenance Technician, you'll play a key role in creating memorable moments for our guests by ensuring that all mechanical systems and hotel assets are in top condition. Your commitment to ongoing preventative maintenance and attention to detail will keep everything running smoothly, in line with hotel and brand standards. More than just a fixer, you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections. 

ABOUT OUR COMPANY 

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry. 

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. 

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. https://www.springboardhospitality.com

VOCO, an IHG Hotel  

VOCO, IHG’s fastest-ever global brand expansion, embodies its Latin roots with the meaning “to invite” and “call together,” reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale, while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches, combined with a relaxed, unstuffy atmosphere that promises memorable experiences.  

VOCO - The Shelby Myrtle Beach blends modern elegance with coastal charm, offering guests an unforgettable stay. Our boutique hotel promises personalized service, stunning accommodations, and a warm, inviting atmosphere. We’re not just a place to stay; we’re a destination that celebrates the unique spirit of Myrtle Beach. 

Renovation to be completed by Spring 2025. 

ABOUT THE ROLE  

At The Shelby, your role as a Maintenance Technician will be integral to maintaining the cleanliness, functionality, and safety of our hotel, ensuring that both guest and team member experiences are exceptional. You will respond to and handle guest requests in a courteous, efficient, and safe manner, addressing any issues promptly while ensuring a seamless guest experience. Your responsibilities will include performing preventive maintenance and necessary repairs across all hotel systems—kitchen, laundry, boiler, plumbing, pool, HVAC, electrical, and guest rooms. 

SCOPE OF WORK + TEAM  

• Reports to Director of Engineering/Chief Engineer 

• Supports Engineering department  

Core Responsibilities: 

• Maintain Cleanliness and Functionality: Ensure all facilities and equipment meet the hotel’s high standards of cleanliness, functionality, and safety. 

• Collaborate: Work with team members to ensure timely and effective resolution of maintenance issues, enhancing guest satisfaction. 

• Uphold Health and Safety Standards: Handle maintenance tasks properly and adhere to safety protocols, ensuring a secure environment for guests and staff. 

• Provide Friendly Service: Offer attentive and friendly service at all times, addressing guest concerns with a positive attitude. 

RESPONSIBILITIES  

• Routine Maintenance & Repairs: Perform light HVAC, plumbing, electrical, and mechanical repairs across guest rooms, public areas, event spaces, and hotel systems. 

• Guest Service: Respond promptly and courteously to guest maintenance requests, ensuring efficient and friendly service. 

• Inspections & Safety: Conduct regular inspections of hotel buildings, rooms, and public areas to identify and resolve maintenance issues or safety hazards. 

• Preventive Maintenance: Perform preventive maintenance tasks on kitchen, laundry, boiler, plumbing, HVAC systems, and other hotel equipment to avoid downtime. 

• Room Maintenance: Repair and maintain guest room equipment (TVs, phones, clock radios), fix or replace damaged bathroom/kitchen fixtures, and maintain HVAC systems. 

• General Repairs: Perform touch-up painting, furniture repairs, and fix carpets, tile, and laminate flooring as needed. 

• Exterior Maintenance: Maintain the hotel’s exterior, including grounds and parking areas, ensuring the property stays in pristine condition. 

• Event Space Setup & Breakdown: Assist with the setup and breakdown of event spaces, as needed, ensuring they are properly equipped for gatherings and activities. 

• Inventory Management: Monitor and maintain inventory levels for maintenance supplies and equipment, and order replacements as needed. 

• Documentation: Document all maintenance activities, including repairs, inspections, equipment servicing, and parts used. 

• Hotel Rounds: Perform regular rounds of the hotel property to ensure all systems and equipment are functioning properly. 

• Emergency Response: Respond to emergencies, such as fire alarms, power failures, or other crises, and notify appropriate authorities. 

• Collaboration: Work with other hotel departments to coordinate maintenance activities and minimize disruptions to guest experiences. 

• Safety Protocols: Uphold safety standards and ensure the well-being of guests and staff in all maintenance tasks. 

• Cleanliness & Organization: Maintain cleanliness in maintenance work areas and assist in the cleaning and maintenance of pools, spas, and pool chemicals. 

• Elevator Maintenance: Handle elevator breakdowns and report any unsafe conditions to the Director of Engineering/Chief Engineer. 

EXPERIENCE: 

• Prior Experience: 

• 2+ minimum experience in building maintenance a plus.  

• Must have special skills and experience in a construction trade such as plumbing, electrical, carpentry, HVAC. 

• Must have skills and ability to handle building mechanical systems and controls, electrical systems, energy management, interior finishes and products. 

• CPO certification a plus.  

• IT Expertise:  

  • Knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.  

• Education:  

• High School diploma or GED required; college degree preferred. 

• Subject Expertise:  

• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests. 

• Perform special projects and other responsibilities as assigned. 

OTHER EXPECTATIONS:  

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. 

• Demonstrate a working knowledge of all company safety and security procedures. 

• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues. 

• Hours Required: This is a full-time position 40hrs/week. Specific hours and shift to be discussed and determined during the interview process. 

Benefits:  

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 32 hours/week or more that includes:  

Full Time Benefits  

• Competitive Base Salary  

• Vacation  

• Medical, Dental, Vision, Life, Pet Insurance  

• 401K  

• Costco Membership  

• Bereavement Leave  

• Management Contract Referral Program  

• Education Assistance  

Additional Per Position  

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels  

• Associate of the Month/Quarter & Company-wide Associate of the Year Programs  

• Associate Referral Bonus Program  

Springboard Hospitality Core Values:   

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.  

• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.   

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.  

• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.  

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.   

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws. 

Qualifications

EXPERIENCE:

• Prior Experience:
  • 2+ minimum experience in building maintenance
  • Must have special skills and experience in a construction trade such as plumbing, electrical, carpentry, HVAC.
  • Must have skills and ability to handle building mechanical systems and controls, electrical systems, energy management, interior finishes and products.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Set up machine and make name tags and signs.
  • Assist with maintenance of parking lot and snow removal as needed.
  • Make keys as requested
  • Perform special projects and other responsibilities as assigned.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35+ Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.