Description

This position requires a friendly, helpful, and positive manner when dealing with Guests or fellow employees.
Anticipate Guests’ needs and concerns. Respond promptly and follow up accordingly to ensure guest satisfaction.
Manages the ongoing training, developing, and retaining staff as well as coaching, and counseling for front office staff.
Monitors special requests and oversees rate changes and room moves to ensure Guests satisfaction.
Review daily business levels, anticipate critical situations, and assist in planning effective solutions to best expedite these situations.
Monitor staff’s interaction with Guests and ensure prompt and courteous service.
Knowledgeable about entire property, including all scheduled activities, group functions, food and beverage outlets, entertainment, and hours of operation of all activities, events, and outlets.
Adhere to hotel requirements regarding guest/employee accidents or injuries

EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.

Qualifications

Behaviors

Team Player: Works well as a member of a group (Preferred)

Red Jacket Resort

Bordering a pristine private shoreline that draws sun worshippers, kite dreamers, and sandcastle builders, Red Jacket Beach Resort stands as the flagship property of our collection. Spacious rooms and vacation cottages draw couples, tight-knit groups and more seeking a Cape Cod experience immersed in coastal comforts.

Situated by the banks of Parker's River in South Yarmouth, our resort offers panoramic vistas that blend the ocean's expansive beauty with the river's picturesque sights.

From oceanfront to riverside and from family suites to a complete vacation home offering vistas of Nantucket Sound, our tranquil accommodations offer every reason to stay longer than planned.